McDonald's Menu Prices at 1654 Benzie Hwy ★3 (1135)

The “corporate manager” or so he says he is was so rude to me! And this isn’t the first time either I am a single mom with two kids just trying to feed my boys I made a mobile order and they wouldn’t give my food to the person I sent there to get it I called and he told me that I have to physically be in the building to get my food I tried explaining my situation and he said maybe you didn’t hear me the first time or do I need to hang up on you I tried talking again and he repeated himself not hearing me out I struggle with mental illness and his service sent me thru the ground! I was distraught and it wasn’t even that I wasn’t getting my food this had nothing to do with the food at this point it was because of how he talked to me and wasn’t listening to me at all in the slightest this is the WORST service I have ever got I had to call my therapist I also called the police and I’m currently trying to get ahold of the corporate office to report him as well! He doesn’t deserve to work at McDonalds nobody made him have that job so for him to disrespect me like that was just disgusting!

Do NOT go here I thought the service was declining due to lack of Employee(s) and perhaps the forced use of technology to order instead of people at a counter…. But no! Tonight was too much! My young adult daughter took a single mom, her sister and two babies to McDonalds. The person was verbally aggressive, rude and obnoxious. They were in the drive through for more than 45 min and completely mistreated. I called to correct the issue and inquire for a manager’s help… apparently that person has left for the evening and it is well known this manager acts this way and is in charge of everyone… so there’s no changing it. They can’t keep up with orders and distantly are thinking of closing early. What happened to fast food McDonald’s???

Since when does good Ole Micky D's have the right to say they are fast food when they ARE CLEARLY NOT!!! Since when does ANY business have the audacity to treat customers badly and expect them to use a card when there are people who are employed there are NOT only able to understand how to use a cash register but VERY capable of doing so!!! The kiosk is stupid. Can't get the order right after 4 times trying do you want business or not??

Judon saw that I came to the window and was driving a trailer so I could not go through the drive-through. He was nice enough to come to the door asked me to order online as a pick up order. Because of the situation that day I had not eaten since breakfastand this was on my way back home downstate. If it wouldn’t have been for him, I would have left a bad review and would have not been back. But because of him and the other staff, that was very friendly highly recommended.

The friendliness of the staff here has gone way down hill as of late. Whereas the staff used to be very friendly and courteous here, they have given way to being confrontational & rude towards their customers. It seems that managers with no managerial or customer support experience have been put in charge and do a poor job of settling conflicts or de-esculating confrontations. Staff as a whole has become confrontational with customers and offer no resolution or response to conflicts or mistakes to orders. Things definitely need to get back on track here as far as dealing more friendly with the customers are concerned. That is coming from me from an observation standpoint. Sadly, most of your employees you have on staff here would not be working for me if I was running this McDonald's.