McDonald's Menu Prices at 11310 Telegraph Rd ★3.3 (1601)

Where do I begin. I used to be an asst manager at McDonald's in Westland for 5yrs and I know the rules. I pulled up to the speaker no greeting just are you using a mobil app I responded good morning and told them the number. Pulled to the first window the gentleman took my money he told me to pull up to the second window when I ordered I said I would like my hotcakes not microwaved so moving forward I pulled up to the second window all I heard was pull onto spot two there were three cars parked already so before I left the window I said again can you make sure they don't microwave my hotcakes she said ok and closed the window. So I'm sitting there about 5 minutes seeing this young girl running out orders in the rain she came to my car and asked what I had . I replied you don't know my order she looked confused I told her my order and she ran in there a couple of minutes later she came back with a bag with extra things in it I looked in the bag my hotcakes were over cooked no apple pie no hash brown just over cooked hotcakes and brown scrambled eggs that I didn't order. So I had to go around again to speaker and tell them this wasn't my order the told me to pull up to the second window I explained again what I wanted. They gave me my order still wrong. That's the reason the sales went down they to busy parking everyone and not delivering quality food. The shift manager was there and the general manager she was very rude she slammed the window in my face and The General manager said he would talk to her I doubt it because if he was paying attention to his store and watch the managers delegate instead of parking each car the line would run better... POOR MANAGEMENT..... Will not ever come back here

So I order a cook to order fish sandwich and it’s hard crunchy and taste like it’s been double dip or just cook again!!! I’m livid!!! Cause I specifically said please don’t!!! I call and Mya the manager says oh it’s probably the grease old Can you come back Are you going to give me gas She didn’t apologize she just said well come tomorrow Yall gotta do better!!!!!

A bunch of kids were in the lobby from getting out of schoo very loud and i had to wait 30 mins for a pick up order. I also ordered specifically from the monopoly menu and none of the items I got have the monopoly piece. Feeling ripped off at this point

I waited over 20 minutes in the drive thru for the employee to charge the wrong order to my card, then when the manager went to issue me a refund, my card was charged a second time instead of being refunded. When I finally got to the second window to receive my food, the employee kept trying to give me someone else's order. Avoid this McDonald's at all costs if you don't want your time wasted and a $73 charge on your account for food you didn't even order.

I purchased 2 steak and egg bagel sandwiches with hash browns and coffee. 1 sandwhich was hot the other warm with cold hash browns. Service was good with the exception of not be able to pay at kiosk. Kept declining card, but was accepted at the register.