McDonald's Menu Prices at 1000 Saginaw St ★3.6 (549)

As always the food was great.. what we got, it's McDonald's. However, the 1 on Fenton & Hill Rds had no Tea, sweet or non! I was told they hadn't had any for a few months! REALLY!! Tea is 1 of the least expensive things to make in the store .. I gotta believe they make 90% profit on it, if not 95%(5-10% food cost!). What kind of management & ownership is there that they can't figure out how to go to the store get tea bags & make tea while pressuring the repair guy to fix the system?!!! Really!! Has covid dumbed us down SOO MUCH we can't think outside the box??

There was nobody there when I went through drive thru, nobody was responding. I ended up pulling into a parking spot to wait for a snackwrap and happy meal. It took them 15 minutes. I got home to eat the food and it was absolutely horrible. I pulled the fries out and they were brown, not even a little warm and super soggy. The snack wrap was so tough the chicken wouldn’t pull apart, it was like eating rubber. The chicken was dry and the wrap had no ranch. It seemed really old. It was so gross. I have no idea what I waited for… prices are irrelevant but especially with what they want to charge it’s absurd. I didn’t eat any of my food.

I'm done with this location. They're rude as can be and have zero regard for customer service. Not once, but two days in a row, I came back for the same sandwich just to have it slopped together like garbage and the employees are absolutely absurd to the customers about their own mistakes. 1st day I received a spicy mccrispy, with sauce on 1 corner of the sandwich, 1 side, and had 2 pickles total. Is it really that hard to make that simple of a sandwich correctly? No. But apparently here, it is. My fiance had to drive all the way back for another sandwich. I'm 7 months pregnant. I eat what I can, so even if I wanted to be nice, I could not eat a sandwich that terrible and I was left crying over a mistake that should've never happened. The employee that fixed it was nice and apologized, tho I'm not aware of his name. He also gladly took the sandwich back and looked at the messed up order when my fiance offered to show him. 2nd day we tried again, thinking the issue was fixed. I ordered a mccrispy deluxe with extra sauce and extra pickle, paid for it, just to ensure there was no confusion. Yet when he got back, there's 2 slops of sauce on both sides, 1 rotten tomato and 1 regular tomato. No lettuce, and 2 pickles. Yes, seriously. So I called and someone who had just clocked in answered and offered to once again remake the order. So once again we had to spend gas money to go all the way back for a sandwich that should've been made properly the first time. While my fiance was in line he seen another customer ahead of him who had a messed up order. Once the employee gave him his order, the customer went to drive away but this employee stuck his head out the window to yell "have a good day!" To be cocky rather than remaining professional. The antagonized customer then stopped his truck and yelled back at the employee. This could've been completely avoided if the employee was doing their job the way they were trained. Then when my fiance got to the window he tried to show the female employee that took the other employees spot our messed up sandwich and she refused to look at it despite him asking 4 times, then she shut the window in his face and went about her day. She didn't even ask his name when he came to get the fixed order. So we actually got a random sandwich, not our corrected sandwich. The staff is rude, and I'm absolutely baffled by the way they continue to serve and treat customers. I have worked at mcdonalds in the past and couldn't imagine getting away with this behavior. Management needs to take correct action and reprimand their employees for such rude service. I'm genuinely shocked.

Usually they are alright for fast food, but lately they have been going down the drain, big example being yesterday and today. Yesterday I ordered a spicy mccrispy sandwhich, got home which is less than 5 minutes away, it was cold sauce only in the corner of the sandwhich with the pickles, and no sauce on the bottom bun, I went back and the guy took the sandwhich back and I asked him to look at it to see im not just complaining he looks inside the bag and is like oh yeah I see it, and I was like no take it and actually look at it and he's like no it's okay and just gave the new one that was done right. Today I ordered the spicy mccrispy deluxe sandwhich with extra sauce and extra pickles, it was light sauce with one pickle, 2 tomatoes which one looked rotten, and no lettuce at all, so I went all the way back, one guy was in front of me and he complained about his order I don't know what it was about but when the guy went to leave a mcdonalds employee made it a point to stick his head out of the window and yell have a great day sir to the guy in the truck which made the guy slow his truck back down and start yelling again, antagonizing for no reason. Then I get up there for my new sandwhich and I go to give them the old one and she's like we can't take that back, I was like you guys did yesterday and she said we can't do that and gave me my new one, I said can you atleast look at this one to see what the issue is and she said no we made a new one, you're good to go, and I was like oh okay then. The new one was made right. Also on top of it I feel like lately their fries haven't been fresh I keep getting brown old tasting or crispy fries and today and they just switched to lunch 5 minutes prior. I don't know what happened that caused them to go down hill, but with the ways things are going I'm just going to make the drive to chesaning mcdonalds instead.

Usually I'm disappointed in McDonald's but I haven't had any bad experiences with the one in St Charles. They have never gotten my order wrong and I have been occasionally going there now for almost 4 years. The food isn't that great but I think that's just a McDonald's thing and doesn't have anything to do with the specific location.