McDonald's Menu Prices at 12680 Dorsett Rd ★3.3 (1705)

Wrong food in my bag on a mcdelivery and the person who answered the phone at the restaraunt, who claimed to be the manager told me I needed to complain to doordash on an order in a sealed bag placed on the app. Sounded like an illegal. She refused to even hear my explanation as soon as I mentioned doordash and repeatedly referred me to doordash after everything I said. I ordered on the McDonald’s app and my bag was sealed. Doordash didn’t get my order wrong. I called to request a refund on a happy meal. Since the manager won’t respond and no receipt was provided in the sealed bag I will be declining the entire transaction through mastercard.

Came in today 02/21/2026 approx 10am and ordered 2 spicy chicken biscuits. On both, the chicken was tough like cardboard and inedible. Can't understand why you would serve your customer this old chicken. It has to be from the day before. This is sad and obviously the manager running this location does not care about the customers and food safety .

Had me waiting in the drive thru for 20 mminutes just for breakfast. Could’ve been on a break but say something which I get, but another car drove off too. I finally heard someone but I almost drove off. My favorite McDonald’s in the area about to turn into my least, but if it’s thru the night atleast have 2 people. If there was then they both had me waiting for 20 min

Subject: Urgent Complaint – Manager’s Abusive Behavior and Refusal to Provide Paid Order at Maryland Heights McDonald’s Message: Hello, I am writing to report an extremely rude and unprofessional incident that happened today (Monday around 6:16 PM) at the McDonald’s located near Maryland Heights. My friend and I have been loyal customers at this location for over three months. We stop by almost every day after work, and the regular staff are always kind and polite. Unfortunately, today the manager on duty (male) behaved in a shocking and disrespectful manner. We ordered two value cone ice creams with Oreo toppings and paid for the full order. When we received the cones, the Oreo topping was missing. We politely informed him that we had already paid for it. Instead of helping us, he became very aggressive — he raised his voice, used bad language including curse words directed toward us, and refused to fix the mistake. To make things worse, he took back the cones we had already paid for, kept the money, and slammed the service window in our faces. This was humiliating, disrespectful, and completely unacceptable behavior, especially from a person who calls himself a manager. This kind of treatment toward paying customers is extremely disappointing and damaging to McDonald’s reputation. We request that this issue be investigated seriously, and appropriate action be taken against this manager to ensure no other customer experiences such behavior. Thank you for your attention.

I placed an order online and when I arrived they told me that they were not taking orders anymore and that they would not make my food. They told me that they could not cancel my order and that I would have to do that myself but when I went to cancel it I was not allowed to. The worker had already click that they had started preparing my order so now I can’t cancel and I’m out $50 with no refund.