McDonald's Menu Prices at 833 E Hwy 60 ★3.3 (1360)

Ordered food on the Mobile App for curbside pickup, was told food would be made fresh once I arrive and enter my stall #. When I got there, it wouldn't let me enter the stall # so I went thru the drive thru, was told my order was made and thrown away because I didn't pick it up. The male manager on duty today stated I didn't pick it up. I advised him that the food wasn't supposed to be made until I entered my stall number when I arrived. He refused to assist me through the drive thru. So I drove around to go inside and was met with complete rudeness. They refused to remake the food or refund my money. Then the same male manager tried to give me the food out of 21.the trash to give to my daughter. This location is unprofessional, rude, and shouldn't employ people trying to give food out of the trash to customers. There were several witnesses to him trying to get the food out of the trash to give me for my daughter. He refused to contact the General manager, stating he didn't have a phone number for him, which is a complete lie. The health department will be notified about how I was offered food in the trash! Will never go to this location ever again. The owner needs to clean house and get people in there who truly want to do the right thing and correct their errors. I was neither reimbursed or received the food I had paid for. He told me to go online and reorder and I refused to pay again for the food I had already paid for. The complaint line is no better. I was told my $ wouldn't be refunded for 15 days. I didn't wait 15 days to pay for the food. Horrible manager and horrible customer service. He should be fired immediately for trying to give me food out of the trash!

5:20 AM. I pulled up to the right, the same time a truck pulled up to left side. They truck ordered. I sit there, a car pulled up to left side and ordered. I sit there. I finally back up and went to left side. I ordered. I waited a very long time in drive thru. Did not even get up to the first window. This was about 12 minutes from me pulling up to order. I left. Called manager and told her the situation and that I left. She said there was only two people there and she was doing her best. I advised that was no my fault, she needed to hire more people. I can’t wait in line for a drink for over 12 minutes, some of us are on our way to work. McDonald’s you disappoint me. You need to do better!!!!!! Maybe start with new management

So. Slow. Curbside. Drive thru. All of it. If you want to wait 30-45 minutes for your food. Go to Mt Vernon or the Aurora one. At least the longest part of that is the drive 🙄

It is pouring down rain and we hit the pick up inside. I asked to pick up in drive thru at the box as they are not busy inside or outside. They said that’s fine pull around. I pulled to window and the cashier “Gage”” would not give me my food. (He recognized me as he ghosted me when he worked for me) He made a smirk and said no you have to come inside. I asked to speak to someone as it’s raining and I see them all standing in there. He said he would have to get his manager. He went and got “kiele” (I believe) after some whispering and giggling she came to the window and told me I had to go inside. I said this isn’t right. She said get your food or and get out of my drive thru. My pulled up and I got my husband to go inside where the food wasn’t even on the counter it was in the back ready to be given to us. The cashier decided to make a scene instead. I’m very dissatisfied in their behavior.

If I could rate this place a 0 star I would. The employees are very rude. Through my ticket away after making a comment about not being able to pull into a waiting spot because all of the spots were full or blocked. After I was able to pull into a spot we proceeded to sit there while every spot was filled and gone twice. When I went in they didn’t have my ticket any longer and were extremely rude. The date and crew that was working Sunday 01/04/2026 and more specifically Gauge should have some kind of consequence for their serious misconduct. I, and no one I know will be returning to this pitiful excuse of a food service.