McDonald's Menu Prices at 1927 W Franklin Blvd ★3.1 (2700)

I was really disappointed with my experience at this location. While the posted sanitation rating is 97, what I observed did not reflect that at all. Multiple employees did not appear neat or well-groomed, and I personally saw staff leave the restroom without washing their hands, which is extremely concerning. In addition, several employees were not wearing gloves, and there was food visibly on the floor in prep and service areas. This raises serious questions about cleanliness and food safety. I hope management takes this feedback seriously and reinforces proper hygiene, handwashing, and cleanliness standards, because these issues make customers uncomfortable and concerned about their health.

Honestly everything else is perfectly fine, Miranda the manager needs to be fired. Loudly cussing and literally throwing a hissy fit in her chair at the back. Refused to walk up here to put a fingerprint in to allow us to pay at the counter. Even when I was polite with her she completely ignored me. I don’t like people having a hard time or whatever, but absolutely just no respect or kindness at all. The one young man named Harry and the other lady whose name I didn’t get were very respectful.

Went to pick up lunch for my granddaughter at 4:00 Monday the 12th. Was told they were not taking orders through drive-thru so I parked when in. I sat at the counter for over 5 minutes was not acknowledged one time. Staff needs to do better.

Today for the first time in a long time I needed to get something quick to eat. I placed an order and when I got to the window to pay for it I asked The gentleman to adjust it because I wanted a round egg. The gentleman at the window adjusted it but he didn't adjust it properly. When they bring me the food to the next window I checked it and it had a square egg. I proceeded to go inside and request nicely for a round egg because that's what I was looking forward to... I believe the manager in the back name Que she made a statement and I thought the statement was about me not making sure that the order was right. I got a little frustrated. I was in a rush. I promptly asked for my money back not only did she not argue with me she proceeded to make sure that everything was done the way I originally ordered it. When she came back to the register, because she was in the middle of making some meals for other customers, she explained to me that the gentleman didn't take my order properly and that was the reason why It wasn't prepared properly. I immediately apologized because when she explained it without any attitude and very professionally I felt sooooo bad because you have to be accountable for your actions and when I'm wrong I like to acknowledge that I'm wrong and make whoever I wronged know that I sincerely apologized. I want to make it up to them so with that being said she did still gave me the refund because I was in a rush and she did take care of me... I believe she paid for my meal on her own and gave me the meal the way that I wanted. I want McDonald's to know that this type of woman not even woman this type of professionalism is so rare nowadays I will make sure that I come back there every morning now because I know that there is a reliable manager who's going to make sure that the customer gets what they want and I sincerely apologize if you can please, pretty please give her at least a dollar or two raise I promise you she's going to make your business do what it needs to do every fiscal year I really appreciate Que and her patience and I sincerely apologize please give this lady a raise thank you in advance!

Waiting for our order for around 40+ minutes only to find they either skipped the order or dismissed the order. Also a black woman with black and blonde braided hair was extremely rude and was very unhelpful and ignored us and helped other guests right in front of us. This is not the first bad experience here. Won’t be returning.