McDonald's Menu Prices at Lincoln — 68504 ★3 (1656)

stopped at this location for a quick easy lunch and was greeted with anything BUT that. i went through the drive through and sat there for about 5 minutes and didnt get a single response. after being ignored completely and noticing the other lane was also being ignored completely, i went inside. the tables disgusting, the floor gross, only one person actually working while who i would assume would be manager was in the bathroom for quite some time came out about maybe ten minutes after i came in and the two other employees were quite literally standing around doing nothing but talking to eachother. took way too long to get food, i usually have sympathy for food service workers knowing it can be a taxing job but this was, for lack of better words embarrassing and gross to see.

We've come here multiple times - every single time, without exception, they have messed some part of our order up. Items forgotten, wrong orders completely, etc. Not to mention the service is some of the worst service I've ever received. We just went there tonight and sat in the second ordering station for a solid 15 minutes with no response. Watched 2 cars go through the first ordering station before we decided to pull forward to the windows. The young woman there was so offended that we were there. We told her no one came to take our order (which we were just picking up a mobile order) and she insisted it was because there was only one person taking orders. If that ordering station was closed, there should have been some indication of that. But her attitude was unacceptable. We weren't mad, just pulled up and asked if we could give her the mobile order code and were greeted with that. I think we just need to learn our lesson with this location and stop patronizing it. Very disappointed.

I visited on February 22nd around 8 PM and had an amazing experience. The lady who took my order was fantastic. I had a pretty long and complicated order with several modifications and drinks, but she handled it all quickly and accurately. The man at the second window was very kind and efficient in getting me my food. He even grabbed the water I forgot! Also, the young lady working in the front was very attentive. It's clear they all work great as a team.

I have tried this place on multiple occasions to give them a chance because they are the closest to me. I now run into coffee grounds in my drink. Ya’ll need to vet the people you hire more, this is getting out of hand.

The food itself was fine, and I understand how busy mornings can be. I used the kiosk to order because the lobby and drive-thru were both very crowded, and I didn’t mind the wait at all. However, I did have an issue with my drink and the way it was handled. I ordered a frappe with no whipped cream and one espresso shot. When I received it, it had whipped cream on it. I politely mentioned this, and the manager on duty took the drink back and removed the whipped cream, but the interaction felt dismissive. When I asked if the espresso shot was included (just to make sure my order was correct) the response came across as rude and impatient, including eye-rolling and being told I could “taste it,” before the manager walked away. I completely understand that breakfast rushes are stressful, and I’ve worked in fast food myself. Still, customers should be treated respectfully, especially when they are calmly asking for their order to be corrected after it was initially made incorrectly. I wanted to bring this to someone’s attention because this isn’t the first time I’ve experienced this type of interaction with this specific manager on duty, and I believe customer service should match the standards of your brand.