McDonald's Menu Prices at 2540 Moumtain City Hwy ★3.3 (1140)

The customer service here is absolutely asinine. Rude, disrespectful and unprofessional. I understand being stressed from a rush and whatnot, but rolling your eyes at a customer when they are simply trying by to pick up an order then standing in the lobby for 15 minutes when it says our order is ready is uncalled for.

You 12/17/2025 9:04 AM • A Firm but Respectful Account of a Customer Service Failure I am writing this post to share an experience that reflects a serious breakdown in customer service and basic respect. My intention is not to attack anyone personally, but to explain what happened clearly and honestly, in the hope that situations like this can be handled better in the future. I placed an order through the restaurant’s app and received a confirmation number showing the purchase was successful. After waiting, my food was never delivered. When I returned to the restaurant to ask about the order, I calmly showed proof of sale in the app along with my bank statement, which clearly showed that my account had already been charged. Despite providing this documentation, I was met with hostility rather than help. Instead of investigating the issue or attempting to resolve it, the manager was dismissive and disrespectful. I was accused of trying to get free food, even though the payment had already been taken from my bank account. This accusation was not only incorrect, but insulting, especially given the clear proof I provided. The situation escalated to the point where I was told that the problem was not their responsibility because the order was placed through the app. I was instructed to contact an Arizona office where the app is supposedly managed. At no point was I offered a refund, replacement food, or even a sincere apology. What is most disappointing about this experience is not just the loss of money or the missing food, but the complete lack of respect shown to a paying customer. Mistakes happen in any business, but how those mistakes are handled defines the quality of customer service. Being accused, dismissed, and redirected without resolution

Got a Sunday and mcflurry. They were out of caramel and hot fudge🫤 The Mcflurry looked like the ice cream was separated it did not look good. Wasted money.

I'm honestly disappointed in this mcdonalds. I usually never have any issues with this location but the meal I just had was a literal joke. Out of the 24 nuggets in my order only about 5 of them were edible. Majority of them were either burnt, mushy, or just smushed together to make these gross gigantic nuggets. The one double cheeseburger I had was cold, only one slice of cheese and very sadly thrown together. How is it okay to let the staff serve this kind of food to people? Ridiculous.

Ordered at 11. Waited 40 minutes. FINALLY got my meals. They still got it wrong. Insane. Playplace though so that’s nice. But probably the lowest tier McDonald’s I’ve ever been to.