McDonald's Menu Prices at 401 Los Altos Pkwy ★2.2 (208)

Literally the worst and slowest mcdonalds I've ever been to, and I go to many on all my road trips. This one is a joke. I've come several times over the years while visiting my sister in town, every time thinking maybe it was an off day.. but nope. I've learned this is their normal, and today was even worse! We spent 25+ mins in the drive through line. Got handed cold fries by the time we got to the pick up window, and then sent to the next window to wait for our drinks. My sister got handed a frappe that was not even blended. Ridiculous. Just avoid it. Go to the next closest... the time you'll waste waiting for terrible food isnt worth the saving drive time.

When you enter this McDonald you will quickly notice the lack luster customer service. There is no one at the counter to greet or serve you, forcing you to order through the kiosks. After you order food will take what feels like an eternity to arrive. The food was as good as you would expect from McDonalds, terrible. Before we leave we go to order ice cream. The man who served us Devin F made a comment about not serving people who mess around with condescending tone. His reason for this is I had faked throwing something at my friend previously. When I asked if i wasn’t aloud to throw imaginary objects at my friend, he said “no not in this McDonald’s, what makes you think it would be okay?” I said because it is a free country and made a joke saying “is this a nazi ran McDonald’s” his response to my question was “yeah it is” he then made remarks about my haircut and how I need a new barber. This was overall ruined the experience, glad to say I will not be coming back to this McDonald’s.

When I and my 8 yr old grandson arrived I started picking items from the auto menu. My grandson went searching for a clean table and he was not successful ,he complained all were dirty and there were too many flies. There were only 2 customers sitting separately. Finally our order arrived at my dismay the hamburger bun was cold and dry. I requested lettuce and charged 60 cents extra. I opened the bun to look for the extra lettuce and found a tiny sprinkle of shredded lettuce including the bottom piece of the root. I was positive they gave me a child size burger it was that small. I was going to request some dipping sauce but one of the customers offered his extra sauce as he was leaving. He said this is not the McDonald's we grew up with. Staff went to hide in the kitchen. Eventually someone came out to clean the tables. In Japan you can purchase anything from a vending machine so no need of customer service so I think this is where we will all end up. No reason to return here.

I came to the drive-thru sat 8 mins to order because the crappy app and code kept getting denied. I made it to the window finally just for my card to be denied!!! Sat five more minutes for the cashier to find a manager with her rudeness to tell the Obvious it was denied. I told them I shouldn't be denied I just used it at raleys 10 mins Prior. so I gave them the same card that was on the app the same one that got denied and it worked!! I pulled to the next window to get my food no better I was to pull forward and wait for my no salt fries.. fine. I sat there 10mins for them to give me food the was as horrible as the manager Attitude!!! They were work on there crappy drive thru guess building a patio and they didn't have enough room and my custom rims on my 25 blazer got damaged!!! This location is the worst one I've ever been too!! Never ever again!!

The only thing that is good about this location is that they offer employment to people who likely would never be able to gain employment anywhere else. Thank you for allowing us to see the lack of customer service, inability to get orders correct, lack of quality control, lack of management etc... Take good notes people, this location offers you a wide variety of lessons on how not to run a business and showcases personnel that are in dire need of adequate training and leadership. You take my money, hand me a drink and have me pull forward to wait. 5 minutes later you come and ask me what my order was? After another 5 minutes you bring a bag, basically toss it towards me and walk away. The food was disgusting. Egg McMuffin on an inedible english muffin. Hard and stale. Dried up eggs with green on the bottom, soggy hash browns and a sweet tea... I hate sweet tea. This is not my first visit to this location with an issue. I thought maybe the crew was having a bad day or moment. Maybe a one off kinda thing. However, after a few repeated incidents, different times and crews, I see a pattern here. I rarely leave a 1 star review for any business. I save that 1 star for the locations that trully deserve it. I can say with confidence, that I will not visit this location again.