McDonald's Menu Prices at 161 Wakefield St ★3.4 (1051)

I just wanted to personally thank the manager on duty again tonight. (Thursday 1/22/26 around 7 pm) for being so kind to me and taking care of your DoorDash drivers. Your service was above and beyond and something I really needed today. I also watched as he engaged with employees so kindly and was so respectful and thankful for them. Thank you so much! See you guys again soon!

Horrible service had to go back up and ask for everything ,hard old pancakes and attitude was as if I’m bothering them asking questions about the over priced food and drinks and condiments and most disgusting bathroom I’ve ever been in the entrance door and the tables equally disgusting the McFlurry they make has cookie crumbs on top and rest vanilla ice cream the laziest McDonalds workers I’ve ever seen

Bruh.... paid 4$ for this and got to the window after waiting for over 15 minutes, than got this and was told it's how they make them after I asked about it. Only thing wrong was this and kinda feel a bit scammed on this.

I’m leaving this review because what happened at this McDonald’s in Rochester on Wakefield st. on Dec 17,2025 around 6pm during the evening shift was honestly one of the most upsetting fast-food experiences I’ve ever had. I placed my order through the McDonald’s app, paid ahead of time, and selected drive-thru pickup. My order total was over $30, I pulled into the drive-thru, gave my order number and proceeded to the first window, got my receipt and was told to go ahead to window number 2. I was then directed forward again and told to pull up to the third pickup window because my order “wasn’t ready.” I waited in my car for over 10 minutes with no update. No one came to the window, no one communicated what was going on, and I was just sitting there watching time go by with a prepaid order that should have been straightforward. After waiting that long with zero communication, I finally went inside to ask about my order. A heavyset male employee was rude and dismissive. He basically brushed me off and told me it wasn’t ready, with no explanation and no estimate of how much longer it would be. I went back out to my car and continued waiting. During that time, I watched multiple cars go through and get served while I continued waiting on a prepaid app order that I had already paid for. At that point, my husband needed to leave for work, and we still hadn’t received anything. Once the drive-thru line cleared, I backed up to the second window to politely ask how much longer it would be because we had already been waiting a long time and had no information. That’s when things went from frustrating to completely unacceptable. A female employee, who I believe may have been the manager, immediately became hostile. She raised her voice and started yelling at me. I wasn’t yelling, I wasn’t being disrespectful—I was asking about my order and the long delay. She used profanity, including the F-word, while speaking to me. And in front of young high school employees. Terrible example for young people. I was shocked. No customer should ever be spoken to like that, especially over something as simple as asking what’s happening with a paid order. I think now thinking back, that my order was never started, and rather than explaining that to me, she went crazy. Then she told me I was not getting my food at all. So after all that waiting, I was being refused the order I had already paid for. To make matters worse, the refund handling was a mess. Instead of properly processing the full refund for the app/card payment, I was only given $11 back on the spot, even though my total was over $30. I then had to go back inside and deal with the same heavyset male employee who was still rude, again to get the rest of my money back. Eventually I did receive the full refund, but I never received any of the food. So to recap: a prepaid app order was never fulfilled, there was no communication while I waited, staff were rude and dismissive when I asked about it, I was yelled at and sworn at by someone who appeared to be in charge, and the refund was initially done incorrectly which forced me to go back inside and push for the remainder. I left in tears, and I will not be returning to this location. This store seriously needs management oversight and retraining, especially on basic customer service, app order fulfillment, and correct refund procedures. I truly hope this location investigates that shift, including any available camera footage, because no one should be treated this way over a simple drive-thru pickup.

So they have a deal right now for 8$ 2 snack wrap meal. And I tried ordering it at the drive threw for 2 orders of it and it came to 25$ told them they were incorrect you have it all over your franchise and screens for 8$ per meal and they told me they couldnt fix it. So I left. If you cant get the prices right dont run a business. Never going back.