McDonald's Menu Prices at 2234 Downer Street Rd ★3.3 (1359)

I ordered 2 fish sandwiches with no cheese and a large sweet tea via the mobile app. After submitting my order, I was at the restaurant around 5 minutes later. After waiting 20 minutes in line, and another 5 minutes at the actual food window, I finally received my food and a sweet tea with no ice. It was handed with no heads up and the window closed. After having to knock on the window to gain the employee's attention to ask about the ice, I was told they were out. Again, no heads up that you are not getting a cold drink so that an informed decision could be made as to if the drink was still wanted, no apologies made regarding the entire situation. I know it is only fast-food but there still are minimal expectations that were not met. I don't think one person should have paid full price for a drink or should at least have been given proper info to know if they wanted to pay for a warm drink or not. And 25 minutes is a bit out of the window of what is expected when purchasing fast food.

Shocker.. reading recent reviews of the same issue.. food, customer service and the constant delay in speed everyone gets their food.. I waited over 30 mins in the drive thru.. soda was flat and food cold.. This is why sit-in restaurants are thriving.. people would rather pay for better service and get hot fresh food

I went in at 10:50am to pick up my mother - who is in a nursing home a breakfast sandwich - they absolutely refused to make one.I'm just trying to get my mother to eat.And these people were so rude.Zero customer service skills.I can see why this place gets terrible reviews.I will never recommend this location or go there Personally. The on-site supervisor Beth was awful

As someone who's been here consistently on Mondays at around 7:30pm, I've never had much issue until today. Wednesday at 8pm, dunno if it was the Grinch meal that came out or new hires or short staffing or what but I was in line for, no joke, 75 minutes before I called it and went home. Don't go when I did, or better yet don't go at all. Not returning here for a while.

Ordered inside since they only make to order on quarter pounders and didn't want to jam up the crowded drive thru only to hear front end staff heckling and hassling assembly staff. Im currently staring at 3 front staff members literally just standing around watching the crew in back desperately trying to clear the backlog, even after they asked for backup. Two guests have directly requested refunds and recieved a non-chalant attitude from the cashier. Unbelievably disrespectful behavior between staff members during a busy period.