McDonald's Menu Prices at 6500 Brockport Spencer Port Rd ★3.6 (1168)

if i could leave 0 or negative stars i wouldn’t hesitate, woodsy location ive ever been to, been coming here for almost 2 years because i go to school near by and its the only mcdonald’s. service is always abysmal and the food is rarely prepared well. i’ve genuinely never had a problem with any other mcdonald’s like the problems i have here, yall actually might as well just shut down with the rate that this place moves at. disgusting, be better

I ordered a grilled chicken panini. It was $4 and change on the menu. It rang up for over $7. I said I only wanted the sandwich. He didn’t say anything about the $3 price difference until I said something about the menu saying a different price. He said it was new prices. I suggested a menu change another guy said that was corporate they couldn’t do anything. (And He said they get food advertising that they don’t have either). I suggested at least a paper sign and please pass along my complaint to management. I ordered a different sandwich. They gave it to me quickly while I was still up there. About a minute.

I want to McDonald's this morning to get my family some breakfast. I paid at the window. I pulled up I saw somebody else already waiting in the please wait here zone after you're told your food's not ready. So I pull up to the window I'm immediately asked if I could pull up so they could save their times. I said no. There was no room to move up. They asked me to go into a parking spot and they would bring my food out to me. I told them no I'm not moving up I'm waiting here. I'm not moving up anymore this is ridiculous. So the lady comes back to the window with a refund for me and told me to leave. Since when is it okay for you to make people pull up and wait for your drive-thru times? That's not okay. You are lying about your try through times. Every time I go to that McDonald's I have to pull up and wait. Check out the receipt for the refund.

In the last week I have been to this location three times. The 1st time I went through the Drive Thru and ordered a McDouble with Only Mayo specifically stating that my sister was allergic to tomato's and to please make sure there was no ketchup. When we got her burger there was only cheese and KETCHUP on in! She went in and got a new one, but still. The 2nd time I went inside with my 14 year old. We used the kiosk to order, at the end it tells you to take a table tent from the kiosk and enter the number, there were none at the kiosks so my kid had to go and find one at an empty table. When we went to sit down there was not a single table cleaned, even though there were only four other costumers in the store. I guess when you don't have someone standing at the front counter to take orders its easy to ignore the dining room. When the food came out the chicken tenders were so dried out I could barley eat them, luckily my kids food was fine and that is all that mattered to me at the moment. Finally my 3rd visit, I went thought the Drive Thru this evening with my kid again because he really wanted an ice cream cone. When I pulled in there was a single car in the left lane, so I pulled into the right lane. I then waited at the speaker for ten minutes while the order taker took three other vehicles from the left lane only. Finally I pulled around and went inside. Normally I would have just left but my kid had earned his treat and I wasn't going to deny him due to bad service at the drive thru. When we walked in there were two people waiting for orders, but no one in line. I was paying in cash so I went to the register. I then waited another five minutes while employees stood around showing each other things on their phone and someone in the kitchen blared vulgar music. Finally the employee on the fry station saw us and came over to take our order. I told him about the drive thru and he apologized even though it was not his fault at all, it was not his position this evening. I have to say he was the only good thing I have experienced here! Unfortunately I did not get his name, but he was a very sweet kid. I do not plan to return to this location! I would rather drive 25 minuets out of my way and to Albion at this point.

By far the most unprofessional, unorganized fast food location I've ever been too. Started off waiting 10 minutes for any sort of greeting or acknowledgement that I was even standing their as the only person waiting it wasn't rocket science I was still waiting for my order. Finally after 15 minutes I decided to inquire on the status of my order to which the manager treated me as I was a major inconvenience to her busy day bagging fast food. Because of her attitude and unwillingness to properly communicate with paying customers I ended up with a door dash order that wasn't mine and then had to wait again for them to make my order. I ended up waiting over 30 minutes for an online order and a happy meal. If you want adequate and prompt service you should go ANYWHERE but this location