McDonald's Menu Prices at 2174 Saranac Ave ★3.3 (727)

I wish I would have seen what this place actually looked like before we ordered our food. We walked in and went right to the kiosk thing, order and paid for food. I turned around to find a place to sit and every spot that wasn’t taken was absolutely disgusting. There was food and wrappers and just plain garbage all over the floor, every table had stuff all over them. The person who brought out our drinks yelled if our number was “23”, so I answered. Her shirt was half unbuttoned and untucked and as she’s walking away I see her phone tucked into her back of her pants and not her pocket. We finally got our food and my husbands sandwich was made upside down and then my quarter pounder was made with the middle Big Mac bun as the bottom and it was cold, cheese wasn’t even melted. I would not recommend coming here at all. Horrible horrible place. They should be ashamed!

Went to this restaurant twice while up in NY for a tournament. First time they were extremely slow due to low staffing, no worries we get that. The nuggets were old, but we were already gone. Went again and gave them a second shot. Ordered our food on the mobile app. We waited for 20 minutes, seeing other people get their food that ordered after us (some of them also using the mobile app). We asked the manager, she said “they had to make it fresh, it will be right out.” It was right out, but it wasn’t fresh. All of the food was old. They forgot about us and just didn’t want to admit it. Again, not a big deal, but when I said something about my “fresh” fries being cold, what I got was “well, the sandwiches are new”. Nope, it wasn’t. Avoid and find other food.

Absolutely horrible. I wish I could give zero stars! I ordered two items via the McDonald’s app 30 minutes before the dining room closed. I arrived 5 minutes later once my order was “ready” and found the door was locked. There were employees inside. I went around in the drive thru. The manger I “spoke” with was highly incompetent and only said, “I’ll refund you.” Not a word more and the window was slammed in my face. How rude! Needless to say, I have not recieved my refund nor the food I had ordered. No explanation was made only garbage attitude.

Please please please - hire people that can speak and understand English!!!! I’m not surprised there’s so many other complaints. Does the management ever checks these comments???

This place is an absolute joke. The first time I got there, I made an order on the kiosk, and waited with the table marker. I went back to the counter 15 minutes after, to be handed a bag of 15 minutes stale food and be told they don't do the table service there. Another time. I went at around 9PM, to find the dining room closed because of "computer problems". I was at a nearby hotel and had left the car over there. I was denied service at the drive through for "security reasons" despite thr lane being entirely empty. I asked the clerk where I could get food instead and got pointed to a Stewart's location over 2 miles away.