McDonald's Menu Prices at 8320 Niagara Falls Blvd ★3.2 (2499)

I honestly don't know where to begin or what to write but even giving a ONE STAR is too generous after the situation that happened last night. Given the circumstances and the time, I understand it was going to be moment on receiving food in the drive thru especially being short staffed around overnights. But last night rubbed me and my wife the wrong way. When we got to the cashier in the drive thru, I told the employee that the root beer needed to be no ice nicely but then she proceeded to tell me that I told her light ice even though it wasn't the case. So I let her do her thing hoping this person was capable to do her job, but unfortunately that wasn't the case. So when we received the food, we were missing ten piece nuggets and our fries were cold, other than that the food was exact for the most part. So since the dinning room was closed, I proceed to go to the mobile delivery station where Uber Eats and other service pick up and ring the button. With it being below temperatures last night and stood outside for more than HALF HOUR until someone came up and I tried to explain hey we are missing just ONE TEN PIECE AND ALSO IF THEY WOULD BE KIND TO GIVE US FRESH FRIES FOR OUR TROUBLES since our fries weren't hot. So instead of being a measly 20 min wait, my wife and I ended up being at the store for more than HOUR and I had other people concern as well seeing me trying to keep myself warm while waiting on the food. So we did finally end up getting the food but again the FRIES WERE STILL COLD . This is completely unacceptable so honestly I would GIVE them negative stars at this point. PLEASE DO BETTER. I KNOW CUSTOMERS CAN BE IMPATIENT.

Probably the worst Mcdonalds in the entire Western New York area. High bar to set, I know. But it genuinely is. Almost every time food is cold. Fries under seasoned. And the kicker... a quick time to get food is about 20 minutes on average (no joke). I have had two times this past month where it was over a 45 minute wait in the drive-thru. I placed a mobile order so there's not much I can do. My one wait was so long (52 minutes from check in) the Mcdonalds app automatically refunded me a couple hours later. And I know it's not really the staffs fault. The manager here is honestly a joke. They are clearly understaffed, but they never hire anybody lol. Kind of silly.

Ordered online around 930 pm on a Friday night, waited forever in the drive thru. Didn't get my nuggets, I got some kind of slop with onions and sauce in the box. I dont know what it is. Clearly it was a joke by the night staff, never seen anything this pathetic. They must hire anybody, never again lol.

We ordered 2 kids meals and a meal set today for lunch and we waited for over 10 minutes. There are nearly no walk in customers in this restaurant but there is no staff having the time to take walk in orders. There are about 10 staff inside the kitchen that are very busy to handle the drive through customers.

Went through the drive through on February 2nd. Got there at around 6am, sat at the speaker for 5 minutes to no answer. Said “hello” to see if I could get their attention. Nothing so I drove around, not a single car in drive through, and get back to the box where I sit for another 5 minutes. I’ve now spent 10 minutes waiting at the speaker so I’m thinking it broken. I pull up to the window where I sit for about another 3 minutes getting completely ignore by those inside. They’re on their phones, I can hear them laughing and yelling at each other. Whole thing looked like a first period high school class. Never got my food, all I ordered was a sausage McGriddle. One sandwich with a single item on it and that was just to much work for them. I hope these employees get reviewed or face some kind of consequences. Want to get paid more but not even worth the 15 they’re making. Diabolical.