McDonald's Menu Prices at 4090 Pearsall St ★3.5 (962)

If there were an option to leave negative stars, this would be the experience to use it. Listen, it's McDonald's, nobody expects great service. But this morning really was incredible. The drive-thru line hadn't moved in over 12 minutes, so I went inside to order since I was on break and had a very limited time. Waited over 20 minutes for a breakfast sandwich, a very simple order given to the worker 3 times, and they lost the ticket (maybe?). This was not a case of short-staffed or "too busy", and I'll explain why. A friend of the staff (maybe off duty staff member?) entered the restaurant and walked directly into the kitchen, chatted with the entire kitchen staff, demanded that she needed French fries, every single person stopped their work and walked around aimlessly staring at each other and chatting, it was strange to watch, considering the drive-thru line was wrapped around the building, and I, a customer who paid, was still waiting for my order. Many female workers walked out into the dining area aimlessly, about 6 of them looked at me and kept walking when I was trying to get someone's attention to ask for either my food or a refund (I had to leave), a vague voice behind the counter asked about a breakfast sandwich, since they "don't show a ticket" (huh?? I ordered and paid the girl, pull up your cameras)I wasn't sure if she was asking ME, so I asked that to clarify if she needed to know my order and before I could get it out she said to the cooks "oh never mind who cares". Everyone continued to glance at me and then look away quickly (wth happened to ACKNOWLEDGING customers? I swear people need to take special classes on general social behaviors in public, this entire experience was so bizarre) I waited another 5 minutes, the workers knew I was asking for my food (or a refund, at this point I just needed to get out of there), everyone walked to the front and stared and ignored, one worker finally came up front walked past me, threw a bagged order at me and took the order of the gentleman who had been waiting to be acknowledged. I opened the bag to see that they gave me the wrong sandwich (again, I had repeated my order to her 3 times: egg and cheese. Those are 2 food items that any thinking person should be able to retain). I let her know that I was given the wrong order, she rolled her eyes, carried it back about 10 feet (I watched the entire thing) to the "line cook" and they huddled around my food, I watched him take the sausage off and toss it, add cheese and gave it back to the girl, who turned around and handed it back to me (NO GLOVES!) While all of this was happening, I watched the 2nd "line cook" lift his shirt and scrub/wipe his nose for several seconds with both his shirt and his GLOVED hands, and go back to making food. At the height of FLU season. I almost threw up. I wanted to leave the food, but already knew, based on the bizarre experience of being unable to get anyone to acknowledge me, that getting any kind of refund was not going to happen, and VERY obviously, if I had pointed out to the manager the disgusting and unsanitary act I had just witnessed, it would have fallen on deaf ears. I left and decided to just throw the food into the trash. This location is absolutely vile, and the health department needs to do a thorough investigation here. I do not know how this location has remained open. "Small towns", I guess.

So I went through the drive through and saw the value meal for $8 2 snack wraps medium drink and medium fry. Well I don’t usually eat out and it showed the ranch wraps on the photo on the big screen so I thought that’s all it was. I wasn’t asked if I wanted something different or what. I get home to sit down maybe a mile away and my fries are cold and gross and I go to eat my snack wraps and my mouth is immediately on fire. I looked inside and there was this orange sauce? I’m not sure. My whole chest and stomach were on fire and I was immediately in pain, burning, sick and upset. After that I couldn’t continue to eat. I had no appetite. I called over to talk to the manager and ask like if the meal was just one kind or if there was multiple snack wraps because I wasn’t aware told or asked what kind I wanted I just went by the photo. She agreed they should have asked what kind I wanted if I didn’t specify and she would let the person know. She immediately apologized offered to replace the meal right then I told her I couldn’t eat right now so she said she would put me down in the book for the meal and took my name down so i can go back whenever and get my meal replaced. I totally appreciate the manager in fixing it immediately. Im just unhappy the staff aren’t trained or aren’t asking basic questions like any normal person would or should in my book anyways. So thats why my ratings are low. But for the manager resolving it and replacing my meal i would give her a 5 out 5 stars for the service and kindness she gave me.

This McDonald's is THE ABSOLUTE WORST EVER and truly doesn't even deserve 1 star!!! We went to pick up breakfast for 3 people, sat in a long line (they said they didnt know people were waiting in line that the drive thru sensor wasn't working) I had to repeat the order 7 - 8 times before it was read back correctly while the employee got an attitude over it. After a lengthy wait of about 20 mins I got the food and returned home. After opening the bag I discovered that not only was all the food cold BUT the STEAK, EGG AND CHEESE BAGEL with Extra Onions, had NO Egg or Onions AND The Bagel Was Burnt. Not slightly brown but Very BURNT! I called the store 3 times to no answer and to be hung up on twice after them saying hello. I took the sandwich back, the store was full of very unhappy people waiting for their food, people who came in returning their cold and messed up orders, people trying to get their correct order and one lady said her fries were old. By the time I got to speak to the Mgr I was told breakfast was now over and had to settle for a hamburger, which then took another wait of at least 20 minutes. There were no apologies and when this "breakfast no breakfast" burger made it back home, it too was cold! THIS WAS THE WORST SERVICE AND QUALITY EVER! DO NOT STOP HERE! Gas station food that sat all day would be much better! McDonald's has been around for many years but with the service at several different McDonald's and the prices of their now sub-par offerings, this looks like this may be the end of their reign! Whoever owns the Williamson, NY store i hope you care and read this because your management sure didn't!

Was spoken to very rudely through the speaker by this man who seemed to barely know english. It seemed like I was an inconvenience to him. When I got to the window finally after about a 10 minute wait, he called me mommy. I was very taken back and offended. I will definitely not be returning any time soon and will be sharing my horrible experience.

People need to stop hating,like not too much on my homegirls at this location I live it's slightly ghetto aesthetic and how the cookie totes are always just hot cookie dough clumps.honestly I've been going to this location for 2 years now and it still remains my favorite 5 starts,as always 💕