McDonald's Menu Prices at 6501 Monroe Road ★3.2 (1337)

I'm offended, finally made it to the speaker to say I got a doordash, and I was told to come to the second window, like someone didn't just order 100 dollars worth of food in front of me . I've been waiting for almost an hour. I get it is inclement weather and busy and all but I'm pretty sure the order is ready, im going to end up with a contract violation for what, they need to manage better or something they could've ran it out the front door. Or something..... I sat long enough the roads froze back over, man....... My delivery was made more hazardous because of my wait.

So this McDonald's is one of the only ones in the area that still has self-serve soda refills. For THIS REASON, I will drive out of my way and come here. I don't patronize the ones that take that away, as I do not enjoy waiting in lines or trying to get someone's attention to refill my soda for the road. I just choose other places to spend my money. I came here for The Grinch meal though, and I really liked the nostalgia of the promotion. I ordered holiday pies too and the employees cooked some fresh for us. I also noticed someone came out and was cleaning the dining room area. This caught me off guard as it is rare to see places carrying on the old ways in 2025.... it almost brought a tear to my eye. In all seriousness though, I really enjoyed this location, the food was really good and fresh and the restaurant was pretty clean. I wish they all were like this but I will just drive a little out of my way and come here if I need my McD's!

I am beyond disgusted with my experience at this McDonald’s. I was served raw chicken strips—pink, undercooked, and completely unsafe to eat. This is not a minor mistake; it’s a serious food safety failure that could have made someone extremely sick. What made the situation even worse was how it was handled afterward. When I returned to report the issue, the manager refused to come out and speak to me. Instead, they sent a regular employee back and forth to deal with a problem that clearly required management accountability. While I stood there waiting for a refund, I could hear employees laughing in the background, which felt incredibly disrespectful given the seriousness of the situation. There was no apology that matched the severity of the issue, no sense of urgency, and no professionalism. Serving raw chicken is unacceptable on its own, but hiding in the back while an employee is forced to handle an angry, justified customer—and laughing while doing so—is a complete failure of leadership. This location needs immediate attention from corporate. Food safety standards, staff training, and management conduct are clearly not being taken seriously. I have lost all trust in this McDonald’s and will not be returning.

It's sad to advertise open 24hrs and you drive there, working the night shif, arrive at 3:40a.m. to be told they are transitioning to breakfast and won't be open for another 20-30 minutes, but you've already ordered in the app and now you have to cancel your order 😭😭😭😭😭😭😭 I mean seriously, just say on your app and website that you're actually closed during the times you're not serving food!!

Had a terrible experience at this location today. We picked up the food and when got home realized that instead of hamburgers we got cheeseburgers which, mistakes happens and it’s not a huge deal. My wife went back and asked to remake the order. The staff refused to remake the drink (by the time she went home and back, it has all melted) and then also they wanted the bag back?? Which we gave it back, but I’m really hoping they’re just disposing of it and washing their hands afterwards because it’s extremely unsanitary. The person who refused to remake the order in complete said they were the location manager (with no name tag) and I can’t wrap my head around how they think that’s an acceptable response. It goes without saying, they won���t see me and my family at this location, we’ll be reporting this incident to corporate, and in the meantime I’ll take my money to Culver’s where they treat their guests with kindness and respect.