McDonald's Menu Prices at 2401 Gum Branch Road ★3.4 (1190)

Ordered online and usually they have everything in one bag sealed, my food got here and my bag was sealed so I know it wasn't the person picking up and delivering that did anything to it, I opened the bag and immediately the drink was missing. That's fine, I have water so I don't mind it a ton. I open the nuggets I've been craving all day because I'm fat (sue me) and they were doughy? Like a soggy doughish texture. The drive was maybe 10 minutes if that so again, not the delivery drivers fault. I also got fries which were cold and not salted. This was ordered around 3:40ish am on 1/9/26. Honestly I'm not super mad I just want this to be worked on because the service and food is usually on point.

This used to be my favorite McDonald’s in town. I stopped going to the one by the mall because a customer found a roach in her fries. But, this time, At this Gum Branch location everything was cold tasted stale. It did not taste good at all🤮 To top it off, I had to wipe down my own table. We were the only customers dining in. And the drive through was not busy.

I went through the drive-thru today and the woman taking orders at the speaker was extremely rude. Her tone was miserable, like she didn’t want to be there at all, and it honestly made the whole experience uncomfortable. I get that everyone has rough days, but basic courtesy goes a long way. The food itself was actually good—fresh and hot—but the attitude at the speaker really ruined the visit. McDonald’s should work on improving customer service, because it completely overshadows the quality of the food. Oct. 16 at 8:00 pm

Every time I give this location a chance they fail. I went for monopoly no more game pieces. I went today no more grinch meals. I ordered online and when I go to pick up my order they no longer have them which they is understandable but if you no longer have them why have it available on the app. I get to the window and I'm told we cancelled your order well I definitely don't see it canceled in the app so this is the last chance I'm giving I'm done.

This is most def one of the top 5 mcdonalds in size i have ever seen, but considering its location and traffic, i could see why they had to accommodate..not only for non stop drive thrue customers but a little steady flow of walk ins and the crew to handle the onslaught of continuous orders. Customer service is the best from my personal experiences, but also from my observation on how they handle the excessive drive-through orders very organized, they still keep their corporate standard of x amount of time per order. Very friendly, they also excersized suggestive selling techniques, which doesn't happen often... nothing like hearing the words "would you like fries with that?".. on point love it from a managers perspective. Food quality considering how fast they are moving is great quality of taste even better plus it seemed fresh and juicy always tastes better when its fresh off the grill as apposed to sitting in the heater trays that dries them out...this should be consistant at this location because they have to keep making more as the orders come barreling through. The atmosphere is flawless from the hassle and bustle of the employees to the lack of better words not hearing a single complaint from any customers abd I've been sitting here for a couple hours usually you will hear 3 to 4 so they make sure there orders are made to order. The design and architecture of this mcdonalds i really liked it alot very modern i couldn't resist taking a bunch of photos. Extra kudos for the prestine well kept restroom i hardly ever take photos of restrooms so when i past one... they take care of it and it looks good. Kudos to the management and to its well trained crew. I would highly recommend corporate to come by and evaluate this location because this locations srategy of operation and scheduling of employees song with the training that they had could tramaticly be used for other corporate and franchisee locations to adopt. I garantee sales will sky rocket with its effectiveness employees will be less stressed and customers will come back being for more with less coming back with..."you need to fix this order" The best mcdonalds ever through and through.