McDonald's Menu Prices at 461 Pineola Street ★3 (916)

Only 1 star so I could leave this review. I have been here multiple times as I both live and work here. Service has been marginal at best and for the last time I was given a breakfast order completely cold at 5:30 in the morning how is this possible At least they are consistent in that regard 👍

My daughter wasn’t feeling the best this morning so we took her to her favorite place ever lol. McDonald’s. We ordered her a 6 Piece Happy Meal with apple slices and fries and BBQ and Ranch. Her favorites. We got our order and to no surprise at all we didn’t recieve ANY sauce. Not a big deal, we always go up to the counter and ask if we can have some and they’re usually pretty generous. Today was not that! The lady manger Veronica was very rude. She gave my husband 1 sauce knowing it was for my daughter’s Happy Meal. Granted it is just sauce! It’s not a big deal! That wasn’t the point! It’s the simple fact of you get what you pay for! And we paid for at least 2! She wanted to charge each individual packet for 25 Cents! And I get it! Profit! 💯 Valid! But to make a huge fuss over 25 Cents is ridiculous! He did reach over and grab another because that is what he paid for. She told him if he made a scene she would call the police and make him leave. In front of a child! After Veronica got an attitude he went to the car and got 4 quarters. She told him 25 cents a piece. He came back in and Shawn was at the front so he gave the change to Shawn and Shawn told my husband it is 15 Cent a piece and he gave my husband what he asked for. My husband took the sauce to our daughter and apologized that she had to see the conversation take place. My daughter thanked my husband and smiled and started eating. Veronica looked at my husband and asked if he wanted his change back. He turned to her and said “You seem to be hurting for money since you made a big deal over 15 cents, just keep it”. AGAIN!!! I understand it is not a big deal about sauce and change!!! But my problem with the whole thing is she threatened to call the police in front of A CHILD OVER 15 CENTS!!!! In the end of events Manager Joe made sure we were satisfied and was running back and forth to take orders out and went above and beyond as a manager! Manager Shawn came over and asked if he could buy an ice cream for our daughter! Of course we said yes because she deserved it! He made her an ice cream with oreos and m&ms and carmel! So thank you Manager Joe and Manager Shawn for fixing Veronica’s mistakes as a poor excuse of a manager. We weren’t the only ones who have had a problem with her! So I am thanking 2 out of the 3 managers at the McDonald’s in Newland! Mr Joe and Mr Shawn!!

The employees are very rude and this guy even had something to say to my friend for asking him a question and there was these 2 people in the kitchen hugging and all over each other they wasn’t wearing gloves or anything and honestly they take forever to get food to you and when they bring a drink it’s only half way full and seems like they top it off with water it’s not very good and my food is always sloppy and the manger had to bring 3 of our items because the girl was trying to be on her phone and not pay attention I just went today and this is what they gave me a Big Mac missing a patty and a bun then took 20 minutes to bring me one after remaking it they left it setting in the bagging station

If you go to this McDonald’s, I would not recommend dealing with the manager, her name is Veronica. for starters she got my order wrong and didn’t give me the sauce that I already paid .25 cents for. When I went to ask for the sauce, I took my receipt and showed her that I paid and didn’t give me what I paid for. She was extremely rude for no reason and she tried to charge me again. When I told her I’m not paying for something that I’ve already bought she threatened to call the law on me and have me kicked out. She is the worst manager I’ve ever dealt with and it surprises me that she even has the job. The other manager on duty, Shawn, came up, checked my receipt and give me the sauce packets. I would not recommend dealing with this real life “Karen” under no circumstances. She does not deserve to have that position and she should be a janitor for talking to paying customers like that. People like her should never be in any sort of management position.

We stopped at this McDonalds a couple of weeks ago when we were passing through Newland. When we walked in we were greeted by the manager (I believe he said his name was Joe) then he took our order. When we ordered he let us know that our food may be delayed a few minutes. We appreciated him telling us up front so that we knew what to expect. Our food took approx. 10 minutes and throughout our wait the manager consistently checked in with us to let us know they were working on our food and hadn’t forgotten us. When our food was ready the manager brought it to us and added 2 apple pies to our order for the wait. This manager’s excellent customer service skills made what would typically be a frustrating experience a great experience! We will definitely stop at this McDonalds next time we’re in the area!