McDonald's Menu Prices at 1035 Charlotte Highway ★3.4 (1671)

I ordered a plain quarter pounder and they gave me a whole half of an onion and pickles everywhere and ketchup. The meat is barely cooked and and they said they’re soda wasn’t working, which is Dr Pepper but tell me how the other drinks still work French fries were cold I did not like the service

I visited McDonald’s with my daughter and had a very disappointing experience. The restaurant was busy, and I was asked to pull up to the additional window for my order to be brought out. When my food arrived, I noticed my daughter’s Happy Meal was missing. I tried to tell the employee at the window, but he closed it so quickly that I couldn’t get his attention. I parked and went inside to resolve the issue. After waiting for assistance and showing another employee my receipt, he went to check on my missing item. While doing so, I overheard another staff member who appeared to be a manager loudly say that “people like me lie a lot” and that they hadn’t forgotten any food. This was said within my earshot, and it was both disrespectful and unprofessional. I spoke up and explained how unacceptable it is to call a paying customer a liar especially when I clearly had proof of purchase but everyone suddenly went quiet and ignored me. I left the restaurant feeling disrespected and disappointed. As someone who has worked in customer service and management, I understand how stressful busy shifts can be, but there’s no excuse for publicly insulting a customer or refusing to acknowledge a mistake. I hope this issue is addressed, and that the staff are reminded to treat customers with basic respect and professionalism.

The manger this morning (8:30a 01/02/26) was unprofessional. She had an attitude because there was a payment issue at the first window. I was happy to hand over my card again but then I was told to move up to the parking spot, I said “without my card?” Mind you there was nobody in line behind me and nothing to wait for cuz she had my frappe in her hand. Comments like “why didn’t she pay back there” and her shooing me up is why this review is so low. Girl. It’s Mcdonalds. It’s not that deep. Kudos to the young man at the window servicing me tho. He was sweet. Promote him to manager and get rid of ole girl.

After work was starving. I went through drive thru ordered bacon quarter pounder with cheese combo with a medium carmel frappe and double cb no pickles. Drove to window paid waited and waited. Finally came to window said grill had been cleaned couldn't cook anymore burgers. Also out of Carmel for my frappe. Gave me 2 old dried out double cb ff and a tea. They did apologize and say the girl should not have taken my order. Why wasn't menu on breakfast if they had no more burgers. I was so disappointed. Then to get home and the food isn't even fit for a dog to eat. So I get to go to bed hungry. $20 down the drain. The food they gave me didn't even come close to what I spent. I'll go to Wendy's next time. They did give me coupon for ice cream like that makes up for 20 minute wait for garbage.

Son was hungry after school....pulled up and the girl in the drive thru (Elsie) stated they had no sodas sweet/unsweetened teas....all they had were bottled waters/lemonafes/shakes etc. So I order my meals with lemonades....both meals had an upcharge and she stated that lemonade was an upcharge.....I said but that's all you have. She stated thats just how the computer....I said "no....that's all you have is items you usually upcharge, you should adjust it" she said it's the computer...I asked for the manager she said she was....the fact that a manager would mismanaged either the availability of teas and sodas and not offer an alternative that didnt charge the customer extra is HORRIBLE service McDonald's....