McDonald's Menu Prices at 1733 Pearl Rd ★3.3 (888)

I waited 20 minutes for my food and this is what I got. I guess this is the quality you can expect when you order a McDouble at this restaurant. I don't even know what that is but I definitely am not going to eat that!

Laurel square McDonald's is the worst McDonald's that I have ever been to. The food is always cold. When I get my food at the drive-thru or the pickup it doesn't matter. It's cold. It's slapped together. Half of their staff have attitudes. I will never go there again

We got at McDonald's, and we were waiting at the counter for someone to help us, and it was 5-10 minutes. Then, once we ordered, the food wasn't delivered to our table, it was at the counter for around 20 minutes. The workers didn't bring us our food, not for anyone else either the whole time we were here, and our food was cold. My daughter was waiting at the counter to get sweet and sour sauce and she was waiting 5 minutes. In the mens bathroom, the urinal was overflowing and the floor was almost flooded and I told the worker and all they said what "oh... I'll work on it" instead of something like "okay I'll go fix it right away." Then we were leaving and it looked like this. The family bathroom in the play place, had trash everywhere. The workers were staying in the back and 1 came in the front every 10 minutes or so but the workers were swearing. These workers should be fired cause this place is very trashy and it's has gone way down hill.

We ordered fries, which were luke-warm and under-cooked. In two instances, the order-taker(/cashier?) was only half-paying attention to our orders and had a flat affect. Waiting a long time for under-cooked, luke-warm food is not unusual here, unfortunately. I highly recommend that everyone avoid this location!

I’ve never written a negative review before, but this location is so poorly run that I feel compelled to share our experience. We’ve brought our kids here a few times because the play place is actually nice, clean, and the giant red slide is a huge hit. Unfortunately, the service completely ruins the experience. On our most recent visit, we waited over 45 minutes for our food, and several items were missing. Once your order disappears from their screen, good luck— they continue making everyone else’s food while you stand at the counter trying to get someone’s attention. Acknowledgement is rare, and follow-through is worse. It felt like no one cared at all. At one point, I went back up just to get a straw because the self-serve station was empty. I stood there 5 - 8 minutes, completely ignored, while an employee walked right past me without acknowledging me. I eventually had to stop them just to ask for a straw. You’ll wait longer for food at this McDonald’s than you would for a steak at a sit-down restaurant. One important comparison: we ordered through the app and received our food in a reasonable amount of time. However, our family members who ordered at the kiosk waited over an hour and a half by the time all missing items were finally corrected. To top it off, the dining area was dirty. Tables had food stuck to them from previous customers, and I had to clean off our own table before we could sit down. The play place may be nice, but the lack of organization, cleanliness, and basic customer service makes this location incredibly frustrating. We won’t be returning.