McDonald's Menu Prices at 1180 Boardman Poland Road ★3 (1419)

They gave us a drink that wasn’t even full. Workers didn’t speak, gave us food and left. No customer service or anything. They also wear airpods when they work.

I stopped here to purchase a Large Premium Roast Coffee for my road trip from Youngstown, Ohio to Springfield, Ohio. I used the Kiosk to place the order. All of the Kiosk Order Stations were fully functional unlike other McDonald's locations that do not maintain their devices. The Store Manager had my product prepared exactly to order before I could even sit down. This location provided me with exceptional customer service. I will definitely return to this location when I am in the Youngstown, Ohio area.

Went around 430pm on 1/5, they were out of happy meals, no problem, ordered a 20 piece nugget, large fry, small sprite, chocolate milk. I rounded up so my payment was $14. I paid at the first window, no issues the guy was very nice, got to the second window and the lady was handing me a large sprite, I told her I had a small and she said “no you paid for a large just take it” again, I said no, it was for my son I just wanted a small. She rolled her eyes and gave me the small and then handed me a bag of food. I didn’t get the chocolate milk so I waited for a minute and she opened the window again and very rudely said “what?!?” I told her I did not get the chocolate milk and she told me that was not on my order, then asked me what my order was. I told her and she said “well you just paid for a completely different meal, give me the food back” and then snatched the food from me, shoved the correct food at me along with the milk. It was completely disrespectful. I looked at my receipt and I paid for the correct order. She acted like I was the issue and not her giving me the wrong items. Just overall bad experience, I understand having a bad day but you shouldn’t treat people like they are the problem, when in fact you are the one who messed up.

I had a deeply disappointing experience at this location. After waiting in the drive-thru for an extended period without acknowledgment, I placed my order and was told to pull forward. At the first window, I paused briefly but received no indication that payment was expected, so I proceeded to the second window. An employee then leaned out the window and loudly demanded payment, using demanding hand gestures and speaking to me in a condescending manner. This created confusion and forced multiple vehicles to reverse in the drive-thru line. When I expressed that his behavior was inappropriate, he responded by making excuses, then being condescending, and lastly slamming the window shut mid conversation. The ordering screens were not functioning, no clear instructions were provided at the ordering station concerning which payment window I was to go to, and the overall communication was poor/borderline harassment. Most concerning, management refused to address the situation despite multiple complaints about this employee, as the lady in front of me was also offended by this gentleman's use of tone. This experience was upsetting, especially with children in my vehicle. I hope the management team takes immediate steps to improve customer service and professionalism as no customer should be leaving this establishment embarrassed and enraged.

I’m not usually one to write reviews, but this last time I went in, I was scolded by a worker. I went through the drive-thru, placed my order, paid, and then, when I pulled up to the drive-thru window, all with no one behind me, I was handed a half full drink, which they did remake, but then I was told to pull forward. I soon realized there was nowhere to pull up so, with all three spots taken ,I pulled into the closest mobile order spot. When the girl brought out my food, she said “ I was told to tell you next time pull up to keep the line moving” I responded back “ I’m so sorry I didn’t know where to pull up since all the spots were taken, so I just pulled into the closest mobile spot” and she said “ It doesn’t really matter next time keep the line moving.” I’m not really sure how to do so when I was doing as I was told.