McDonald's Menu Prices at 399 Scarlet Rd New Garden Shopping Cntr ★3.7 (692)

I don’t ever leave bad reviews, but the experience I had at this location was unacceptable — specifically because of the manager on duty. I placed a mobile order through the McDonald’s app and paid with my Cash App card. I only had enough money on that card to get my son something to eat. The app clearly showed that my order went through, and the $15 was immediately taken out of my account. When I pulled up to the drive-through, the first employee told me everything looked fine and to pull forward to the next window. At that point, a different employee got the manager, who came over and told me there was “nothing she could do.” She said she couldn’t cancel the order, couldn’t refund me, and that I would just have to wait and “maybe” the refund would come back in a couple of days. I showed her on the app that the order was confirmed and showed her that the money was already taken from my account. Instead of helping or trying to resolve the issue, she was dismissive, rude, and made me feel like I was the problem. I was essentially told I wasn’t getting my $15 back right now and there was nothing they would do — even though they had already taken the money. It wasn’t just the lack of a solution, it was the attitude. As a parent just trying to get my child something to eat with the only money I had available on that card, the way I was treated was degrading and completely unprofessional. Customer service — especially from a manager — should never make someone feel that way. I don’t ever leave bad reviews, but the experience I had at this location was unacceptable — specifically because of the manager on duty. I placed a mobile order through the McDonald’s app and paid with my Cash App card. I only had enough money on that card to get my son something to eat. The app clearly showed that my order went through, and the $15 was immediately taken out of my account. When I pulled up to the drive-through, the first employee told me everything looked fine and to pull forward to the next window. At that point, a different employee got the manager, who came over and told me there was “nothing she could do.” She said she couldn’t cancel the order, couldn’t refund me, and that I would just have to wait and “maybe” the refund would come back in a couple of days. I showed her on the app that the order was confirmed and showed her that the money was already taken from my account. Instead of helping or trying to resolve the issue, she was dismissive, rude, and made me feel like I was the problem. I was essentially told I wasn’t getting my $15 back right now and there was nothing they would do — even though they had already taken the money. It wasn’t just the lack of a solution, it was the attitude. As a parent just trying to get my child something to eat with the only money I had available on that card, the way I was treated was degrading and completely unprofessional. Customer service — especially from a manager — should never make someone feel that way.

Just had another bad experience at the drive-thru. Customer service wasn’t the best, and my order was still wrong even though the receipt clearly showed my special request. Mix that with everything going on with the CEO situation lately, and I’m honestly just done with McDonald’s. There are plenty of other places with better service and healthier options anyway.

Hands down the absolute worst McDonalds I’ve ever been to. I’ve been there 3 times in the last month (it’s on my way home from work) and all 3 times it was a teeeible experience. 1st time- went through drive-thru, there was two people ahead of me and one person behind me and they parked all of us to wait for our food. They finally brought my food out and I started driving home and my cheeseburger was so messy with ketchup and grease that it was hard to hold and with also being somewhat cold, I threw it back in the bag and decided to eat my apple pies instead. Both apple pies were ice cold. I do not like eating my food that is supposed to be hot as cold food so I threw them back in the bag as well. $15 spent on cold food and a 15 minute wait. I chalked it up to must’ve been short staffed & an off night. 2nd time I went, I went in. Oh my gosh I’m surprised the board of health hasn’t shut this place down. I walked in near the drive thru which is near the beverage station and it was absolutely disgusting! The floor had spilled soda all over it with dirty napkins on the floor and the paper from the straws tossed all over the place. The counter where you get your drinks was gross, soda spills all over it, trash all over it and one machine broken. Needless to say, I did not order a drink. I ordered my food and got it to go. My burger was fine but my apple pies were once again cold. I don’t mean cold as in room temp either, I mean actually cold. This time, I was actually irritated, more money down the drain due to laziness of the staff not doing their job. 3rd time I went I hoped for the best. I forgot to take lunch with me to work and I was absolutely starving. I went through drive thru again. I was told to park again even though I was the only one in the drive thru. I only ordered a burger and apple pie. Once they brought my food out I took a bite of my burger and the bun was hard and stale, tried my apple pie and cold AGAIN!!! Are you kidding me?! This time I’ll so angry. Three visits in a month and all 3 times were a complete waste of time and money. I spent $50 on trash that I never got to eat. I stopped at a McDonalds by my house this weekend and my burger was great and my apple pies were delicious and WARM as they should be. I’m not sure what the problem is with this location whether they are seriously short staffed or if they are too lazy to do their job but I will never go tp this place again.

Every time I come here there is a problem, not enough staff, food is cold, this last time had to be the worst. Waited in line for drive through for 15 minutes and was stuck bc had line behind me and in front. Ordered and proceeded to wait in line for another 25 minutes, and the manager even went on the tablet at the window I was at avoided to look at me and disappeared again. I wish I could say I was exaggerating the time but this McDonald’s is truly garbage.

App is AWFUL and the opposite of intuitive. Local store provides poor service, even when you ask for help with their malfunctioning kiosks. Corporate is worse and uses AI to generate support emails that don't address your issue and deliver zero satisfaction. VERY DISAPPOINTED, so I no longer support this restaurant or chain.