McDonald's Menu Prices at 491 Elmira St ★3.5 (663)

My last 3 times coming here have been awful experiences. The one time I waited 30 minutes at the drive thru speaker before anyone even came to take our order. The second time I waited probably about the same amount of time at the speaker and then again waited 15 minutes just to get my food. When I left and opened my box to my Big Mac there was only 1 burger on it. The last time I got my order and drove home and ended up coming back with my receipt due to items missing. An entire bacon double burger, bbq sauce and 2 chocolate milks for the kids happy meals. Not to mention most of the staff is straight up rude. I had 3 large drinks on that order and she tried handing them all to me. I had to ask for a drink carrier which apparently comes free with a bad attitude.

I realize this is just a McDonald’s, but I felt compelled to leave a review. Two things that stood out with this particular restaurant was the service and cleanliness. I have not come across a McDonald’s this clean in a VERY long time. In fact there was a staff member outside cleaning the window ledges, very meticulously I might add. Also, they provided me a table tent number and delivered my food order right to the table. Kudos to the owner and manager at list McDonald’s, more should follow your lead.

This place has really gone downhill…anytime I go my order is messy and not right. I order a special mcchicken with my free item and paid an extra amount to customize it, and I didn’t get the right sandwich. I called and complained a month ago about my messy burgers missing pickles and was offered a free meal if I told them but why should I trust them to correct it when they ALWAYS mess up? This is clearly a grill staff issue as I worked at this establishment for a while and know how it runs. Managers, please manage and enforce good work in your establishment because it’s pretty clear someone is running a loose business. Also ordered two pies an hour before closing which take ten minutes to make and they refused to make them and I got no refund or replacement, great business being ran!!

I’ve been to this McDonald’s a handful of times because I work in the area. Sometimes my food is cold but I will say that every single worker I’ve encountered so far (I go late evening around 9/930) has been super nice and friendly!! And I think that needs to be acknowledged.

I get breakfast here once every couple months. They can never get it right. I get an egg and cheese biscuit, hash brown and orange juice. Seams like an easy order but not for this place. They either put meat on it or just give me an egg sandwich. It's like common. You ask for a couple packs of ketchup and they give you one pack. It's like common what am I gonna do with one pack of ketchup. I don't know why I even try to come here anymore.