McDonald's Menu Prices at 2909 West 5th North Street ★3.2 (390)

I went by to grab some food at 11:30p. I sat for 5 min before I even said “helloooo” and then waited another 2 min before I was asked what I wanted. I ordered a 10pc nugget meal and very clearly requested honey mustard for my sauce and I asked for 2 apple pies; I was told they didn’t have any apple pies so then I pivoted to 2 sundaes and was told that the “machine was down”. When I asked if the machine was down or if they were cleaning it, I was told that the machine “shuts down at 11p”. I pull around to pay, go to the 1st window, no one’s there, I pull up to the 2nd window and after a min or 2 the girl comes to take payment. I get and the sauces I very clearly requested were not in there and instead I was given sweet n sour sauce and the fries weren’t exactly hot when we received them. If chick-fil-a can run as efficiently as it does and if their employees can get the order correct when they bag it and give you fresh food & prompt service, why can’t crews at McDonalds do this as well? Make it make sense.

I usually come here every morning for breakfast and I never had any issues with any of the staff, the lady at the drive thru is very nice and so is everyone on the afternoon shift. Had a mistake on my drink order twice but I never made a big deal about it, mistakes happen and it really wasn't a big deal for me. They asked me to pull forward while they remake my drink, which I had no problems doing and didn't even complain. For some reason the lady at the second window had an attitude and told me I always order iced coffee and return it asking for a hot coffee every morning. I have never had iced coffee in my entire life, and I was still nice about it, just telling her I didn't say iced and I just want a hot coffee. Even if I did make a mistake and order the wrong item, I don't understand why she had to respond that way. She had an attitude again and told me "okay, well it's going to be a minute." Which was never an issue, I understand they have to remake it and it takes a little time. She just hands the coffee to me, slams the window closed, and walks away before I can even say thank you. Never had an issue here before and the rest of the staff is very nice. I don't want anyone getting in trouble, I just don't think it takes much effort to be kind.

This location (Hwy 78 and Jedburg Rd by Food Lion) leaves a lot to be desired. I have stopped at this location 4 times since they opened and they have left something off of my order 3 times. I will find somewhere else to stop for a quick snack or supper. It is definitely not fast food and they can't get an order right. It was right on the screen in the drive through but not in the bag when I got home. So done with this place.

No customer service through the drive through window! Didn’t say hello , good bye have a nice day nothing they just put there hand out for the money.! Then they forgot our sauce , so we waited the girl opened the window no how can I help you, just put her ear out window waited for my response and then shut the window. Not a good by have a nice day just shut the window! Crazy! They need hospitality training!!

If you enjoy Russian roulette on what you’ll be served, feel free to choose this location. Orders are hardly ever correct and fries always taste day-old. Picture is of the most recent sorry excuse. Literally only had half a bun and man, look at those juicy two slices of tomato! 🙄