McDonald's Menu Prices at 5050 Old Buncombe Rd ★3.4 (1385)

I am absolutely baffled by the ineptitude at this McDonald's. Hands-down, the worst McDonald’s I have been to. I came through the drive-through and ordered a McRib Bundle, which includes two McRibs and a basket of fries; a spicy deluxe McCrispy; and a small fry. Luckily, I asked for a receipt when I paid. When I pulled up to the window to collect my food, I was handed a bag with the wrong order in it. When I handed it back, I was told to pull up into the next spot and wait. I waited 15 minutes. There was no one else in the drive-through line. I walked back to the other window and tried to explain. They didn’t understand why I was there, didn’t recognize me. They told me to come inside. When I got inside, the counter was unmanned. Nobody seemed particularly interested. Eventually, I flagged down the manager. She was confused, but I handed her my receipt. Eventually, someone pointed at an order, waiting to go out, and I was handed a bag. It was short one McRib and the small fry. I pointed this out to a worker who was baffled. About 20 minutes after I ordered my food, I finally had it. FIX THIS.

Ordered 2 large fries, half my fries are missing. No I didn't eat them and no they are not in the bag. Huge rip off. Will Not order from this location again. See photos below. Franchise owners need to stop sending a useless link that leads to no where and does nothing and care more.

The manager who wears the headscarf, without fail, every time he is there it is just absolute chaos. We waited 25 minutes to get a simple burger and fry. This guy needs to be fired.

I have given this McDonald’s location the benefit of the doubt on five separate visits, and the experience has been consistently unacceptable. There is no visible customer service, and the food quality has been extremely poor. Each visit has involved excessive wait times and meals served cold, stale, and carelessly prepared. Since the renovation and change in ownership, the overall standards have declined dramatically. On my most recent visit, it took 22 minutes to receive my order. The burger arrived cold and tough, as if it had been sitting for a days. Basic items such as napkins and condiments were missing, and the dining area lacked any self-service options for guests to help themselves. Attempting to request assistance is nearly impossible because no one is ever present at the front counter. Even the restroom reflected severe neglect. The soap dispenser produced only a tiny drop, and the automatic faucet barely offered any water. It is very clear that the owners are cutting corners in every operational area while raising prices at the same time. After five attempts, it is evident that this is not an isolated issue, but a consistent failure in customer service, cleanliness, and food quality. It’s clear the owners and management refuse to take action to correct these serious problems. I will not be returning or giving them my business any longer.

On January 5th, 2026, around 1:45 PM, I visited this McDonald’s drive-thru. Although I was polite and patient, the employee at window number one yelled at me due to her own confusion with my order. I remained respectful throughout the interaction. Being shouted at as a customer is completely unacceptable and unprofessional. This experience reflects a serious lack of customer service standards. This level of behavior is inappropriate in any customer-facing role and should be addressed by management.