McDonald's Menu Prices at 130 Abel Dr ★3.4 (1984)

I have been a regular customer at your location (or through your delivery services) for some time, but unfortunately, I must now express my serious disappointment with the consistent decline in service and product quality. After multiple frustrating experiences, I feel the restaurant seriously needs an overhaul to restore trust and meet even basic McDonald's standards. Over the past several months, I have encountered the following recurring problems on far too many occasions: Incorrect Orders: On numerous visits (both in-person and via delivery/app orders), my order has been prepared incorrectly. This includes wrong items substituted without notice, missing key components of meals (e.g., no sauce, wrong burger type, or incorrect sides), or entirely wrong meals handed out/delivered. Missing Items from Delivery: Delivery orders have frequently arrived incomplete. Items paid for—such as drinks, sides, desserts, or even main entrees—are simply not included in the bag. This has happened repeatedly, forcing me to either go without or contact support after the fact, which is inconvenient and time-consuming. Subpar Food Quality: Even when the order is correct and complete, the food itself has fallen well below what I expect from McDonald's. Examples include cold/fried items that are soggy or overcooked, burgers that appear hastily assembled with uneven toppings, fries that are limp and under-salted, or overall meals that lack the freshness and taste consistency McDonald's is known for. These issues have occurred across at least 5 separate visits/deliveries in recent months, making it feel like a pattern rather than isolated mistakes. As a loyal customer who values convenience and reliability, it's disheartening to deal with these problems so frequently—it has significantly diminished my confidence in this location. I understand that mistakes can happen, especially during busy periods, but the frequency and lack of improvement suggest deeper issues with training, quality control, order verification processes, or staff oversight that need addressing. I do not require a refund nor a free meal. I just want a better experience. I am not angry.....just disappointed.

Photo shows the 1/3 piece of cheese on a fish sandwich that they call a slice of cheese. Tired of getting ripped off.

Very slow service and this location is terribly dirty. There was staff cleaning more than half the time we were there and it looked the same as when we walked in. Ketchup on the floor and trash overflowing. The sweet tea was out and they were out of several sauces.

Went through the drive-through to grab a quick bite to eat on the way home with a 40 minute drive ordered two cheeseburgers and a fish fillet. The lady in the window didn’t even register my fish fillet even though she asked me if I wanted the combo or not so I had to get that fixed and then I finally get my food after waiting at the little parking area for it. I went to grab my fish fillet two minutes after getting it and it’s actually solid as a Rock. I had to call a different location because I couldn’t get a hold of anybody at this location. And they could hear how hard it was through the phone by me, knocking on the sandwich itself

Asked for a Big Mac and this is what they gave me. HUGE DISAPPOINTMENT. These workers need to be watched while they make the burgers. This is not the first time this has happened. The person who made this wrote up. Does this look like a Big Mac to you?