McDonald's Menu Prices at 1716 S Rutherford Blvd ★3.5 (1470)

Purchased a QP meal, arrived home to eat, and bit into the burger and noticed it wasn't even cooked properly. We returned to the location and informed the oversized, heavyset, eye glass wearing, nasty-dirty uniform shirt, with his high pitched voice, so called manager about this unhealthy food they just severed us. We informed him we wanted a refund for the entire meal, and he said he would only refund for the burger. DO NOT GET YOUR FOOD FROM THIS LOCATION.

So how are we supposed to call when our orders are wrong? Phone does not seem to work EVER. I just want to know how a mistake like this can happen. I ordered a burger for my kid, no pickles, onions, ketchup, mustard, only cheese, patty and bun and they still put pickle, onion, ketchup and mustard and added Mac sauce? I went back and checked my app, no where to I say add Mac sauce anywhere. This is sad because when I go to get food and come back home, I do not want to come back McDonald's needs to make it an option in the app, to report when your order is wrong. I have NOT YET ever been able to get in touch with anyone when my order is wrong.

Food was hot. The customer service was great. However, they need to promote the $1 sell

Just left the drive thru and tried to order a happy meal using the app, to get $1.50 off. I gave code for the $1.50 off and was told it didn’t work but the app refreshed as she told me. She asked for me to refresh, so I do and gave her a new number. I was charged full price. I asked if she captured the discount and was told I the new number was just collecting points. I was asked to pull up and manager could apply $1.50 discount. I get to the window, no one told the first window the issue and had to repeat the story and ask to have the manager called over. Darrell the store manager comes to the window and I share the saga for the third time. He says what was entered is the earning points code. Which I say ok, but I gave the discount code first and show him my app where it says I have to wait 13 minutes to reuse the discount code. The screen shows I just have the discount code. I was asking to have the $1.50 discount applied and that’s all. It was definitely the apps issue. However, he “just saying”, “what’s showing” and “let me tell you” and couldn’t see the forest for the trees. I said I think we’re both right but he kept telling me his side. Never tried to empathize or listen to what I was saying. All I was asking for was the discount, no big deal. He was snippy, frustrated and unhelpful. I finally asked him if he could apply the discount or not. That’s all I needed. I didn’t need to keep going through the story. He finally did and gave me a blessed day and started to tell me what a nice person I was. I wouldn’t mind if he couldn’t do it but just say it. Don’t try and question my integrity of what I did a drive thru window. If it was a training opportunity, it would be how to make someone feel small, disenchant a customer. I hate that he’s feeling he’s been treated poorly bc he was asked to do some work and help a customer. He doesn’t understand that he could have been accommodating, see that we could both be right and there’s a technical issue. Sometimes it’s easier to be snarky and argue with someone than just show up for someone. Darrell , you have a blessed day! ☀️

I frequently drive farther from home to enjoy good hot food and great courteous service.The staff appear neat clean and are friendly regardless of how busy they may be.I notice how they put tops on drinks,use utensils to get fresh lemons for my tea and remember to say "thank you".O yesterday