McDonald's Menu Prices at 3624 Roy Messer Hwy ★3.3 (1461)

A little context for this review: McDonald's has a policy that the fries can be taken out of the fryer early if the store is really busy in order to save time. This policy has unofficially turned into "the fries must always be pulled early" because time is money and McDonald's will always sacrifice quality whenever they can in order to make more money. Now, the actual review: I ordered a big mac and a large fries. I requested to have the fries cooked well done to counter their tendency to pull them early. When I got my order, not only were my fries not well done, but they were also not fresh - which tells me they just gave me fries that were already prepared. I told them I asked for my fries well done and they said it will be 30 seconds (because they were about to pull a basket out of the fryer already). When I got them, these fries were still very pale, not golden like they should be, and were very clearly pulled early (See photo of very pale looking fries). At this point I didn't feel like arguing with a brick wall so I left. I wasn't really planning on leaving a review, but when I got back to my truck to eat my meal, I discovered the big mac was almost literally thrown together. The Mac sauce was all in one spot right at the edge of the bun and running off and there was a pickle slice just sitting next to the burger. This location needs to learn not to rush so much. Especially when they weren't even busy at all when I was there.

Why can't the employees just fill the drink cups with ice as they are supposed to? Could not even get the straw into the cup because it was totally filled with ice. The cups even show how much ice should be in the cup. I paid for soda, not ice. This is theft of product. They laughed after I had to go ask for napkins to clean off the lid of the cup because it shot straight up when trying to get the straw in. So I got even less soda as it was now fully covering the lid and dribbled down the side of the cup. The lead and manager where right there. About 6 employees total as I explained the problem. Is that the leadership you are striving for?

Most of the kiosks were down and the ones that were working were unable to give you a receipt. It took about 10-15 minutes to get my breakfast because the lady working the drive thru thought it was more important to be on her personal cell phone. It kept going from her pocket to a counter as she moved throughout the back. She was handling food also. I watched my bag sitting on the counter growing cold and colder while she screwed around. I won't be back.

Very slow service. Got the Mc ribs Hardly no barbecue sauce on them.

I understand it’s 11pm and it close to closing but that doesn’t mean waste peoples money. I took two bites and realized my food was hours old. I tried to wash it down to realize my lemonade was just water with a splash of lemon. Extremely disappointed I almost feels targeted