McDonald's Menu Prices at 200 23rd St ★3.4 (945)

As McDonald's go, this one was very good! I had a special request on an item, they were on top of it with no problem. The drive thru was empty when I arrived but quickly filled up, they handled everything like pros. I had to wait a few extra minutes for my food due to the request but they were still really fast. Thank you to the staff

This location is so bad. On my most recent visit, I ordered a McChicken and found visible mold on the sandwich, which is a serious food safety issue by itself. When I showed it to the staff, they argued with me instead of apologizing or fixing it. On top of that, this isn’t a one-time problem. Almost every time I come here, they tell me my order is “canceled.” Then I’m forced to give them a code, and suddenly they act like the order was never canceled at all. It feels disorganized, unprofessional, and honestly exhausting as a customer. After this incident, it also appears I may have been blocked from ordering online, which feels like retaliation rather than a solution to the problem. If that’s the case, it’s incredibly unprofessional. Between the moldy food, the constant order issues, the staff arguing instead of helping, and now possible retaliation, this location clearly has serious management and quality control problems. I strongly recommend avoiding this McDonald’s until they take food safety and basic customer service seriously.

Young lady at speaker taking orders two at a time per line. I was bypassed for another customer. Then I was given excuses. Charged my account $41.00 twice!!! Got to second window. This different young lady was arguing with me about how many drinks she had given me as my sweet tea was behind her. She gave me a Dr.pepper when I had ordered a coke. I was told to move forward and wait and I declined. Then was given my food with part of the combo missing but of course I did find this out until I got home 10 minutes away. Failed to deliver any type of customer service and I paid 82.00 for it. I want a full refund. I promise not to return. I’ll drive to Amarillo instead!

I hate coming here. Expect to always wait 22-45 minutes here. They never staff well apparently because you will never get your food under 20 mins. And 80% of the time, order is missing something. Recently they came to the window to see what I even ordered, then had me pull over so they can assist other cars, to then also forget what I ordered. Came back again much later to offer me something completely wrong. I just took it and left because I was so pissed and late for an event.

I understand being short staffed, but its no excuse for sending out raw food! Both hamburgers in our order were raw and completely inedible. Luckily, the nuggets in our kids meals were cooked properly. Have to do better!