McDonald's Menu Prices at 1415 W Panola St ★3.1 (1026)

Stoped here after a football game as soon as we walked in the girl on the counter made a face like she was bothered. When placing our order she made a comment saying “dang they are still ordering” we did have a group of 6 but she did not have to make that comment I honestly don’t know how this place is still open when they have someone working like her there horrible place.

Nothing against this McDonald's as a whole they do have SOME GREAT AND PLEASANT EMPLOYEES but this company should come in an evaluate for fact two of the managers on their customer service especially the one named yovi or yogi the bear whatever her name is because you can't talk to everyone rudely and most of the time not without consequences. You as THE MANAGER should be able to display outstanding customer service and respect to the employees as well.

Overall typically the food is good. But the staff does NOT speak 99% of the time. I’m not a fan of McDonald’s and dread coming here , but the kids enjoy their food. The staff will not speak to you when giving you food. They just open the window and give you the food. No “how are you”, no repeating an order, no thank you, nothing. That should be customer service 101. It’s lacking - it’s always a joke now when we go through, let’s make a bet if they speak to us. It’s sad. McDonald’s is going the wrong way at this establishment. Again, food is good. But speak to your customers. A simple hello and thank you doesn’t take but a second.

TERRIBLE management. This manager should be fired. We went through drive thru and they forgot one of our burgers. My husband went inside and waited 20 min+ for someone’s attention and repeatedly got ignored. When he finally spoke the manager got onto him like he was in the wrong for not saying anything, and with some words in between, then ended up refusing service and gave back our money. We didn’t do anything wrong just asked for the burger. She’s so unprofessional. No wonder this store has such terrible ratings. Save your money and go somewhere else. Never had I ever had this happen at any restaurant ever in my life.

My son ordered some food in the inside. A medium Mocha Frappe and 2 snack wraps. I had a separate order of 3 drinks. One had half unsweet tea/ lemonaide. Everyone was waiting on their order and it was taking a while. My son is a big guy, the manager I guess- turns around and says directly to him, "We can't make Oreo Mc Flurrys, the machine is broke!" He didn't even order that, and he told her that wasn't his order. We continued to wait all the while she kept piling every drink order together and every food order together. She asked me if I was ready to order and I said I just had drinks. The machine you self order from wasn't giving receipts to check our orders. She gave me 3 cups, but the after we got the drinks ourselves- without the lemonade/tea because they didn't have lemonade at the self serve- they put out the drink in the pile of all the others after I got something else, so I don't know if I was charged extra for that or not. She tried to give my son the wrong food, she told him again that there were no Mc Flurrys because the machine was broke. he asked about his frappe a couple of times and it was sitting on the counter with everything else melting because no one was disturbing them. You could tell others were frustrated and it took about 30-45 minutes for us to get our order. The drinks we did get were gross and didn't taste like they should but I was so stressed out by the time we got out of there I just threw it away later. I'm hoping it was just an off day but it was crazy.