McDonald's Menu Prices at 201 Fm 1382 ★3.7 (2012)

Very slow and SHALANDREA was VERY RUDE! Shalandrea was at window one when I was there. I wanted to use my points for a free frappe. She entered my code, then told me to hold on and walked away. I heard arguing from her and 2 other workers while I was waiting at the window. After she eventually came back, she asked for my code again, then proceeded to tell me that the code didn’t work and that I needed to wait 14 minutes before I could use the code. I tried explaining to her that this was my first time using the code and that I understand how the McDonald’s rewards system works. She yelled and did not listen to what I was saying. She kept repeating “do you want me to take off the frappe or not?”, in a very rude and angry tone. She did not try to fix it or even understand the issue at all. However, I did speak to the manager and she was very nice and helpful! Overall, the manager is great, but Shalandrea’s customer service is TERRIBLE and I will not be back, because of her!

It's Saturday,12/20, 12:57am and I got the munchies while wrapping Christmas gifts for my family and I decided to run to the local McDonald's and take advantage of their new late night hours! Horrendous mistake! I drove through using the second lane and was bypassed by three cars that came after me, I should have left then, but my mom wanted a Big Mac. Finally my order is taken; but, I asked for fresh French fries (cooked to order) and was parked with only my drinks. At 1:08, the HF cashier comes to my window and asked me what I'd ordered. I tell her, she laughs as she apologizes and heads back inside. 1:15am, an older HF (Elsa) brings me a bag of lukewarm fries and the 2 burgers I ordered to the car. I am beyond frustrated and tell her the fries are supposed to have been cooked to order and the burgers don't feel hot. She asks for the bag back and heads in. 1.24 am, multiple cars/customers have come & gone, Elsa heads back out. She hands me the bag, fries are hot (not sure about the burgers -were they redone?) I ask if she is the manager and mention how disappointed & frustrated I am that I'd been waiting more than 25 minutes for my McDonald's "fast food" & she shrugs a little, says she is the manager, and half heartedly apologizes for the long delay as she "blames" the cashier for failing to tell her about my waiting order and my desire for hot, fresh fries. She then turns and leaves. HORRIBLE CUSTOMER SERVICE. To make matters worse, when I got home I had someone else's burger.

I was missing an entire burger, and I ordered a large fry and they didn’t fill it.

The workers were more concerned with chatting with their friends instead of doing their jobs. Took me 5-6 minutes to even get anyone’s attention and when I finally did they were dismissive and unfriendly.

I’ve gone twice now in the last month and they have given me cold fries and a lukewarm burger. The last time I went around and asked them to remake it and they did, this time I got all the way home before realize my burger was cold.