McDonald's Menu Prices at 13770 Fm 2100 ★3.5 (1882)

Was enjoying a much wanted and desired McDouble when my husband took a bite and noticed there was mold on our bun! Plus we asked for sweet and sour and bbq sauce to go with nuggets to only get ketchup. Needless to say, won't be going back any time soon, if that!

This location is constantly executing food service with poor results. I’ve had food no fully wrapped, cold/stale fries and this morning I paid $5 for a coffee that they couldn’t bother to fill the cup. If I’m paying $5 for a large it would be nice to have the large cup filled with the food that I purchased. Go elsewhere and save your money.

The food being wrong is frustrating but forgivable — what made this visit unacceptable was how incredibly rude the manager, “Lupe,” was. I ordered through the app for table service and after waiting 15 minutes, I went to the counter only to find my food sitting there getting cold. When I asked why the order wasn’t brought to the table, she immediately snapped that she “doesn’t have enough employees.” When I asked to speak to a manager, she said she was the manager, then instantly and sarcastically pointed to the 1-800 number on the wall, telling me to take it up with them. It wasn’t that she gave me the number — it was the dismissive and rude way she did it that showed she didn’t care at all. To make things worse, as I walked away she loudly mentioned my name to someone in the back, saying I would be filing a complaint — almost like mocking me. Later, when my wife went up to fix the missing fries and drink, she also got the same rude treatment and attitude. This is the second bad experience I’ve had here in a week, both times involving this same “manager,” who also never wears a name tag. Mistakes with food can happen anywhere, but the kind of rudeness and disrespect we experienced here is inexcusable — especially from someone claiming to be in charge. For reference, I have also included a photo of the person so there’s no confusion about who I am referring to.

The drive Thursday was ridiculous 7 cars parked and wanted me to park for the Rib combo. I replied no this is drive thur, give my money back if I have to park. Received the food sandwich was skimpy with the BBQ sauce cold fries. The emp. Moral was low and unfriendly. No smiles and knowledge of the long wait. Why no one could be informed of the long wait time? Retrain mgmt to focus on the Quality and Hospitality not on speed!!! Especially if they're going to LEAD A CREW. ALSO WEAR A HEADSET TO ASSIST WHEN THEY NEED HELP WITH TAKING ORDERS. JUST MAYBE, YOUR ESTABLISHMENT MIGHT IMPROVE. HAGD!

Terrible service all around, 45 minutes in a drive thru for 2 burger meals. Even ordered ahead on the app to try to get it quicker. Give me my order with no fries, make me drive back around and wait in line again, then when I finally get to the windows, you make me park for another 10 minutes just for fries