McDonald's Menu Prices at 4418 Williams Dr ★3.6 (949)

Horrible customer service.. I tend to come here because it’s on my way home and everytime I come I’m either missing something or my food is cold. Today I got the snack wraps drove all the way home and bit my wrap come to find out my chicken was raw . I drive all the way back and show the manager she disagrees with me that the chicken was not raw and asked me for the pie that I ordered she said well it’s not in Here so I’m going to only refund u for the wraps meal not the pie I said even after you gave m raw chicken crazy but that’s fine she didn’t apologize or even try to fix the problem . If that chicken ain’t raw then dam I must be blind .

I have been going to this McDonald's since I was a little kid! Early today my fiance and i went for a curbside and once we got our food we double checked it because I understand that food gets missing. I quickly got out my car and told the guy we were missing two items! I was very polite. I walked in and waited for my items and I only got one of them. I told them hey im messing another item. They told me I was wrong. I said okay. Let me double check. I walked outside and back into my car and double checked. We were actually messing 2 more items I walked in again. Showed them my ticket and I told them hey im actually missing another two items. They gave me one of the items and told me I was wrong about the other. I told my fiance to grab the bag. We showed them again that we were missing an item. They said everything in the bag. I walked back out to my car frustrated. My fiance said that we didnt get our items. I then grabed the food and walked back in. I asked for a manager. (Yes I raised my voice) The teen at the register whispered In his friend ear and his friend. Repeated what I said and then proceeded to say that fat people were so disgusting and disrespectful. Finally the manager (who I've been talking to about my food) came over. I pointed at the item that was missing and counted each item in my bag. He then gave me my item and I walked out. No apologies or anything.

Lately it's common to go to a McD and see nobody at the register. Bunch of delivery drivers waiting, looking at their phones. Today I ordered off the app after arriving, which went well. Dining room is not very appealing. Food was great and the manager was super friendly despite being busy. I would go back.

I did curbside pickup here on my way home from an event, and ended up waiting an unusually long time. I finally walked inside thinking perhaps they didn't get the notification that I had arrived. Turns out they were understaffed and were having an inspection done. I understand when placed are short staffed--ive worked some pretty hellish jobs and even worse shifts in my life, so I get it. I also know what its like to have an unexpected visit from boss/regional/corporate/etc. I only wish there had been some sort of communication of this, as i would have happily went through the drive thru or walked in sooner, rather than twiddling my thumbs in my car. From the quick time I was in there, the people seemed nice (just harried) and the facility itself seemed well kept.

Thank you to the manager Michael. I ordered food on the APP for the wrong location. Michael was very courteous and provided EXCELLENT customer service. The food was fresh and the burger was amazing. I don't think I had a mcdonald's burger that fresh in a long time. First time at this location. Thank you!