McDonald's Menu Prices at 13651 Eastlake Blvd ★2.1 (121)

I placed an order for 2 sausage and cheese biscuits, two hash browns and a Powerade I also had another Mobile order I told her both of the names she proceeds to hand me one of the drinks through the window. It’s already in my hand and she takes it back and she’s like hold on. Then she returns with the drink, and then my Powerade, which my Powerade was not even close to being full, so I asked her if she could add more and she literally added water. My drink was so water down. I was upset And Lady definitely had an attitude. When I called the store, somebody picked up and said that this phone is not working that she will call me back offer her own phone number. It’s about 10-15 min now I have not heard back.

This in my opinon is the worst Mcdonalds in eastlake. There is never someone at the front, if you want a refill you are screwed because its either leave or wait several minutes for someone to finally notice you and give you a regfill. This is the only Mcdonalds I know that CHARGES FOR THE SAUCES. Every Mcdonalds I go to gives it to me for free. I also order a Boo Bucket and Recieved a regular happy meal with a toy truck. If you dont have the bucket in stock DONT LEAVE IT IN THE KIOSK. This Mcdonalds is frustrating cause it tastes just fine but the service is annoying. Avoid if possible. I am never going to this location again.

Food was fresh, but the service was disappointing. We weren’t greeted at the drive-thru and had to drive up to the window to get assistance with our online order. The manager, Miguel, was polite and admitted he wasn’t wearing his headset so he was not aware of what had happened . We were asked to park and waited 15 minutes, only to receive an incomplete order. When we called the store, we were hung up on twice. We returned and spoke to the manager again, who apologized, but overall the staff clearly needs better training. Very disappointed, especially since this isn’t the first time this has happened at this location.

The young lady at the window was extremely kind and hardworking! She’s helped me twice before during the night rush as well, and she always exemplifies fantastic customer service! Didn’t get her name but she definitely deserves a shout out!

This restaurant never ceases to amaze me on how terrible they are, I can tell by the low score on reviews I am not the only one. I order a plain CHEESEBURGER and as simple as it sound they manage to screw it up, no cheese on a cheeseburger. I talked to manager Pricilla and her excuse was that the cooks get confuse and can't read the screen. I had to drive back to the store and take the food back because she asked for it in order to get my order remake the right way, by the time i got back home everything else was already cold. There is obviously a lack of leadership in customer service at this restaurant.