McDonald's Menu Prices at 1619 S Loop W ★3.4 (3059)

This location needs some attention. The inside is contemporary/modern and has a small area - play place for the children. The things that needs improvement are the menu screens are broken. It's inconvenient to wait in the front to ask for refills and condiments. Also homeless people would come in to ask customers for change. Other than that, everything was fine.

I order a 10 piece meal with large fries, sweet tea, and 2 plain cheese burgers.when I got home I noticed I had a fish filet, 2 cold cheeseburgers, an UN sweet tea and my fries were ok. I went back to get my order fixed and I got my correct order, but the manger gave me a medium fry instead of a large because he said I ate too many. So I just paid for a large fry since he refused to give me a new fry. The nuggets were cold and the burgers were cold. It’s not like they were busy and I was willing to wait. People will continue to go to that McDonald’s because of convenience, but I will not be one of them. Poor customer service and management. The ONLY person who was nice was the guy who took my order and made sure it was correct.

Let’s talk about McDonald’s and their incredible jalapeño ‘deal.’ Want a single slice of jalapeño on the side? Well, brace yourself because apparently that tiny piece of pepper is worth 50 cents each. Yes, each. It’s like they’re running a high-end jalapeño boutique and we’re all just here trying not to get nickel-and-dimed for a little bit of spice. And trust me, this isn’t a one-time thing—it’s like that at almost every location, especially in areas that can least appreciate this kind of nonsense. It’s honestly maddening. So yeah, if you’re in the mood to pay top dollar for a single jalapeño slice and leave feeling a bit ripped off, McDonald’s has you covered. PS see picture attached. This cost $2.50 and there was a whole two more slices/circles of pickled jalapeños in this box when I got my order. And these employees will argue up and down that it is sold by the slice when it clearly states online it’s anywhere from 4 to 5 maybe a little more per “side” of jalapeños. I ordered six sides by the way. Also, lady at register looks like she just got out of jail and her service is as such. Sorry, not sorry.

They missed my extra patty request for 4th times in a row. How can it be that difficult? It is written as the first thing below the “double cheeseburger”. I wouldn’t mind if it was just one time, but I am paying extra $1.30 every time I add a patty, and don’t get the product. It is really annoying.

The worst McDonald's that I'v ever been to. I ordered through the app, but they couldn't find my order using the drive-thru code. They told me to go inside and speak with the manager, he couldn't find it either. I showed them my receipt that showed the correct address, but didn't care it. The manager was like "I can't give you foods for free." That was very unprofessional and unsettling. After 20–30 minutes, they finally figured out that my order had been marked as “unavailable” in their system —but I still have no idea what the heck that was supposed to mean. If the burger was actually unavailable, it should’ve been unavailable from the start. But no—they ended up making one for me anyway, which makes zero sense. During that entire wait, no one said “sorry” even once. Yeah, I got my food in the end, but I was extremely disappointed by their unprofessional attitude. I checked their Google reviews afterward—no surprise they’ve been collecting so many bad reviews.