McDonald's Menu Prices at 1265 S Wheeler ★3.5 (1874)

⭐ 1-Star Review ⭐ I had one of the worst experiences I’ve ever had at a McDonald’s at the Jasper, TX location. My entire order (#949) was cold, stale, and clearly not freshly prepared. The fries were hard, the sandwiches tasted old, and the food seemed like it had been sitting out for a long time. We had already started eating before realizing just how bad everything really was. On top of that, we didn’t even receive the sauces we ordered. When I got home and we noticed the condition of the food after eating, I called the restaurant five different times, and no one picked up. It took almost three hours before someone finally answered. When they did, the employee was rude, talked over me, did not listen to everything I had to say and showed zero interest in helping. They refused to issue a refund and told me to “talk to the GM tomorrow,” even after I explained I had been calling since the moment I got home. They failed to notify me of the gm time on when he/she would be there and HUNG UP ON ME This location clearly has serious issues with food quality, order accuracy, customer service, and professionalism. Corporate has been contacted regarding this situation, because no customer should be served food in this condition or treated this disrespectfully when trying to resolve it. I truly hope this location improves, but based on this experience, I cannot recommend it. Your better going elsewhere.

Mc Donald’s in Jasper on 1110 W Gibson St, Jasper, TX 75951. If I could give 0 stars I would. This place was a mess. Service was unacceptable. We ordered through the kiosk, no receipt then it says pay at counter. We reordered. While waiting we saw people get wrong orders, no orders, people complaining they never received their drinks, about 6 total. Drive thru orders wrong where the customers came in to get their order right. Employees arguing with customers. I really thought a fight might break out, and I definitely didn’t feel safe there anymore. Everyone in this establishment was frustrated. We waited 30 minutes and walked out without our order. Too much drama for me. The manager or whoever was in charge, should have handled this better. There was things he could have done to make sure customers were satisfied. I’ll never stop at this place again while traveling. You’ve lost my business in this town!

Waited over 20 minutes for my order and it was wrong. I couldn't get anyone to come to the counter for help and almost everyone before me came back inside because their order was also wrong. I just took the loss and left. Extremely disappointed. The food was slammed together and sloppy. I'm not expecting perfection but the burger literally came apart because it was stuck to the wrapper.

Just made them give me a refund and left. There were people that had been waiting an hour for their food and drinks. Manager was frustrated and being short with customers, customers were bickering with each other, no one manning the counter and folks unable to show receipts for their orders because the kiosks weren't printing any. The floors and counters were sticky and food on them.

We dined in which I regretted later! Floors were filthy and booths were too. Outside was just as nasty! That place has gone to the dogs! Pitiful!