McDonald's Menu Prices at 605 College Ave ★3.4 (1032)

I’m extremely disappointed with my recent visit to McDonald’s. I ordered a bacon biscuit and specifically paid for extra bacon because I expect to receive what I paid for. Not only was my biscuit completely cold, but it only had about four small slices of bacon on it — which definitely did not look like “extra” to me. When you’re charging customers more for add-ons, you should actually put the correct amount on the sandwich. It’s frustrating to spend your money and not receive what you ordered. On top of that, the food being cold just makes it worse. A bacon biscuit should be hot and fresh, especially during breakfast hours. The customer service also made the experience more disappointing. Instead of being understanding or apologetic, the managers and GM came off as rude and dismissive when the issue was brought up. There was no real effort to fix the situation or make it right. Customers deserve hot food, accurate orders, and respectful service — especially when they’re paying extra. I simply want what I paid for. Very frustrating experience, and I hope this location improves both their food quality and customer service.

I was in the drive thru for over 20 minutes the line was so long. Once we get to the drive thru to order we are there for another 10 minutes and the other side of the drive thru has taken 3 orders and we are still waiting. I say hello, employee says hold on then we wait again while the next drive thru is taking orders mind you there is a long line behind us. Finally i say hello again and they are rude and ask what we want and we say 2 grinch meals then they say we are out. Funny thing my friend goes to McDonalds at 8pm and gets a grinch meal. Sad thing is there are always so rude and still have business because this is a small town and we do not have many options on fast food and that is the only way they stay in business

Very veryyyy unprofessional and rude costumer service especially to act entitled at a fast food facility. The food is decent even though they keep rising prices and when they actually get order right or when they actually fill up the fries to top how they’re supposed to

Some lady was mopping the store today my wife and kid sat down close to were she was moping and was giving crazy looks. Then she was talking Spanish quietly to another co worker walking by about people walking around were she was cleaning. Little did she know I may be white but I am Cuban from Miami and heard every word. It took everything in me not to cuss her out but I am better than that. Don’t assume people don’t understand Spanish because of there skin color. I will never eat inside again

McDonald’s is a joke. They never get your order right and never can hear what you are trying to order and always always rushing to take your order. They are always rude. If you don’t like your job get another one!! Not doing McDonald here in LEVELLAND ever again!!!