McDonald's Menu Prices at 3086 N Eastman Road ★3.7 (1249)

This has got to be the worst ran MCDONALD'S in Longview. Everytime , every week its the same excuses why this isn't working or why they dont have this. Some of the women employees that work there need training on customer service and to teach them when a customer comes to you with a issue it doesn't mean you instantly turn crazy defensive mode and argue why your machines never work or why its always being cleaned at prime business hrs of the day. Ive talked to the manager several times and still no change. I live 1 min from this MCDONALD'S but will always drive across town to another one. Love their breakfast so it sucks I have to drive 10 min further to get good service.

We stopped by for my sister to grab some food. No one answered the speaker after we sat there awhile. We were worried they were closed but online said open and there were cars there. Went to the window, gave them app order number. They looked confused or like we were crazy. We weren't sure why or what was happening. After a bit we got the food. The worker said here you go. And that was it. Not very professional nor friendly.

Disappointed!! My weekly re-order of the biscuit platter only came with 1 biscuit this time instead of 2 (used mobile app). I wasn't trying to make a big deal, but I wanted to notify the restaurant that my order wasn't filled accurately so they could be aware & correct it on future orders. (I love their breakfast items.) When I sent a message thru the app, one of their corporate reps called, rudely told me I was wrong & they were right. I would have given the restaurant another chance, but not after the way Corporate shows no appreciation or respect for their customers. Needless to say, I will be giving future business to their competitor.

If I could leave 0 stars, I absolutely would! My husband and I placed a mobile order and went through the drive-thru, but no one answered the intercom no matter how long we waited. We eventually had to drive around to the window to get someone’s attention. When we got there, a younger lady with red hair and a nose piercing asked what we ordered, and her tone was extremely rude. After we told her it was a mobile order, she grabbed our food and practically threw it at my husband without saying a single polite word. There was no greeting, no apology, and no professionalism whatsoever. This was by far the worst customer service experience we’ve ever had at a McDonald’s!

Ordered a mobile order on 10/13 and the staff said they “deleted the order” and asked for a receipt. 30 minutes later I get my “fast food” Will never be back to this location, have had multiple issues in the past but this enough. Poor management/ownership/customer service.