McDonald's Menu Prices at 7040 Denton Hwy ★3.7 (1980)

Brace yourself!! This is nasty!! This is the McDonalds on Hwy 377 at Hightower in Watauga.- I was standing at the counter waiting for my order. A young lady brings my order out. The bag was opened and I could freely see the contents and told her that it wasn’t my order. Another customer walks up and took the bag, as it was her order. 2 minutes later, the other customer brings the bag back to the counter and states- I didn’t order a steak and egg bagel (but my wife did). The “Shift Manager”, as it was printed on her safety vest, take the bag in the back area, in full view of me, she (shift manager) takes on item out of the other customers bag and I to another, with a few more items and brings it to me. I said- No, I need a refund! The manager asks why? I saw the entire event unfold, and you took a previously opened sandwich from another customer and put it inside my bag. The “manager” says, you’re right and I’m sorry about that, but I was gonna switch it out. I said- No you weren’t, you just tried to give me the opened sandwich. So give me a refund and a phone number to the regional manager/owner, which she did both. But for good measure, I should probably inform the county health department about this specific McDonald’s business practices..

I work next to this location so I go here multiple times daily for drinks and snacks while I work. Well today I got a large lemonade with my lunch, it came in a large cup as you'd expect. Right? That's what I thought as well. A little while later I found myself thirsty again so I ordered another Large lemonade, when I got there to pick it up they had placed out a medium cup of lemonade. No big deal they've messed up before so I pointed it out to the lady working at the order station. To which I was told that is the correct size. I don't know if it's changed since 2 this afternoon but 3.66$ for a drink that is a small anywhere else is ridiculous. Maybe, just maybe providing drink size info in the app other than just a arbitrary lg/med/sm would clear alot of confusion. Looks like I'll be able to start saving money though as McDonald's has become a rip off. And please spare me the link to your convoluted customer support site that is copy and pasted on every negative review

So on Christmas eve I visited this McDonald's ordered 8 hot coffee's and 3 cold ice coffee's . Because of holiday it was pretty busy at the drive thru. Waited about close to 20 minutes or so for that and went home after receiving my order. After arriving to house I started passing coffee's to my family members and very first family member I handed the coffee to opened the lid to add sugar and creamer my family member said is this a joke? I was confused and asked what happened? He replied and showed me cup it had just water in it. First I was confused and surprised. I said and ok started to check the rest of coffee's , sure enough the second cup had water in it also. Opened the other 6 but the rest had actual coffee in it. That made so angry and upset that I had to go back and let my frustration out. Manager comes looks at it and only words that came out of her mouth was I'm so sorry for that and walked away. Didn't say another word or offered me the coffee that I ordered and paid for. This young girl working in back heard of my situation came to front apologized to me and offered to make 2 more coffee's while the sneaky little manager name Allison kept looking from far and pretended to be like I'm not even their or her concern at all but kept looking at me. If you people are not happy with your job then go sit at the house or look for a job that suits your personality. Since when did it became ok or legal for McDonald's employees to rob customers out of their money by giving us water instead of a actual laggit coffee? I could have saved time and gotten way cheaper water at house. Shame on employees and McDonald's corporation for defrauding customer and getting rich this way. You waste time and money and gas just to get some hot water. Done me wrong that day but let me tell you on judgement day you won't be wronging the man above seven Haven's and will have to answer and pay that day. If I call you theif please don't be upset . You all deserve this

The customer service is not there, you stand at the counter forever, they pretend to not see you till someone finally gives in and asks what you need, like they lost a bet.. They dont have a self serve drink machine so dont expect to get a refill on your drink anytime soon, and make sure you check all your food while standing at the counter cause heaven forbid you need ketchup after you walk away, you will be left standing at the counter waiting till your food gets cold before they acknowledge you again, like 1 interaction with them is all they can offer.

Playground is the only perk, and the employees usually keep it clean, my kiddo likes this one best out of the other mcdonalds newrby. Food is McDonald's, nothing to report you dont know. If you need extra something good luck getting someone at the counter unless they're bringing out an order. There is a wall it seems purposely placed so they dont have to deal with customers, you order on a kiosk or the app, if you're cash pay, again, will be waiting until they're bringing an order out. Not their fault, just the owner not staffing them appropriately probably.