McDonald's Menu Prices at 808 S Columbia Dr ★3.5 (1154)

I am a usual customer in this place love it , I just wanna address things before it could get worst. They barely get the orders right, always something missing or wrong, if you say something, workers be rude and don’t handle the situation correctly. I’m addressing this today because there was hair in my burger, and it was literally INSIDE the meat. And my friend also ordered a bacon quarter pounder paid full price, and all I got was a regular quarter pounder. It was even listed on the receipt.i usually don’t even like leaving complaints or reviews , but it’s getting to a point.I would just like to address things to get it fixed. Does anyone ever have any issues, there’s just no way I’m the only one🙌

One star because I cant leave zero, consistently have issues with my food here they do not pay any attention to the order screen and will give whatever food they feel is close enough, I just had to go back to the store because not only did they cover my sandwich in onions after requesting none but my breakfast wasnt even made with the correct bread or ingredients. I travel quite a bit for work and can say without a doubt that ive never had the issues that McDonalds in west columbia does. Be sure you are checking EVERYTHING before you let them close the window and try moving on to next customer

Alright McDonald's West Columbia way step up your game. Your cashier Angel gets 5 stars. He engaged with me as a customer and talked me through some options on the menu. He made a personal recommendation that was fantastic. I am not going to give away his secrets but go in and tell him your hungry, you won't be disappointed. Really great experience with the entire staff. Order was perfect and food was fresh.

This is by far not the first time the drive up has no idea who ordered what and they rarely ever get the coffee right, how hard is it to read a screen? But today at 10:46am was the icing on the cake. Mobile order for a large iced coffee no liquid sugar is all I ordered. The first window was very polite with the receipt, the second window needs to be fired for the worst attitude in customer service possible. No greeting of any kind, tries to hand me a happy meal and I said that’s not my order. She said what did you have with a snarky attitude. I said mine is the coffee from the mobile order. She said what kind? (Because this is approx the 10th time we’ve encountered issues with our mobile order on coffee, I said, can you see my mobile order and what it says?) she said just tell me what kind of coffee it was as she rolls her eyes. I said I had the large iced coffee no liquid sugar. She says something to her co-worker as she turns around to grab the cup, her co-worker looks out the window at me, confused. She quickly shoves the black coffee over ice out the window to me and I said that’s not how it’s selected on the app, it’s supposed to be lighter than that, so you wanted cream then she says with the most hateful look. I said I’m telling you all it asked for on the app and I selected it as a Large Iced Coffee and selected no liquid sugar, so however that comes. I didn’t select anything about cream, it must be automatic? She had the worst attitude I’ve ever seen and mumbling under her breath about our interaction that I had enough and I told her that she needed to calm down and re-evaluate her attitude right now. Why not just look at what the order says? What was the point of doing a mobile order if I have to do a personal face to face request as well. Doesn’t make sense. I am sick of this type of poor service yet the prices of things are staying high. Just do better….. That was my last chance for them, I’ll drive 20 min to Lake Jackson from now on or make my own iced coffee! Ridiculous. West Columbia McDonald’s …..find out who was working window two on 9/30/25 at 10:45 am and straighten them out, please.

We typically only go to the West Columbia location because the service and food is so great. When I tried to bring an issue to management's attention so the issue could be fixed i was presented with nothing but excuses. If I pay for a large drink, then I expect a large drink. Why are you still serving smoothies and selling large smoothies if your response to a legit concerned PAYING customer is "that's all the machine made". Have never had bad service. But the manager currently during the day needs to go. She will ruin your location.