McDonald's Menu Prices at 8601 Hixson Pike ★3.5 (1048)

Got home with my burgers. I always special order so it will be fresh. I hate pickles. The burger was cold. And how it was wrapped. Wow. I reached into my bag and this is what I got. I only live 5 minutes or so away so my burger should have still be hot.

My recent meal was a disappointment. I spent $23 on fries without salt and both burgers had soggy buns with an unpleasant odor. Additionally, the bag was soaked through from the oily food. I unfortunately had to discard my meal. Furthermore, I experienced long wait times despite the restaurant being relatively unbusy.

DO NOT LET YOUR CHILDREN GO IN HERE. Me and my wife stopped in here she had to wait forever for two employees to come out of the women's bathroom when she got in there the baby changer was down there was a crystallized on the baby changing area. you can clearly see that it was drugs due to the lines that were that were on the area in which you can visibly very well see went and told the manager the manager got ill and irate and very rude with me like it wasn't a problem waited outside for about 10 minutes to see if anyone would go in there and clean it up no one did so I took it up on myself to call an officer make a police report that was about all I could do. McDonald's if this is the people that you hire for how you running establishment you should be ashamed of yourself

Used a code from the app for Cheeseburger Happy Meal, they added cheese so the 1.50 off didn’t apply. My husband questioned it and the manager on shift, Hayden, raged though stating adding cheese is considered an unhealthy option for kids so the discount is not applied, nothing we can do about it, it’s the app so we have to ring it up that way. Which would have been a fine understanding of it, if he had relayed it appropriately. He yelled through the speaker and we were just shell shocked at the reaction and my husband said doesn’t make sense to me but fine if you have to ring it up like that whatever geez I wasn’t trying to argue. No response. We finished our order with the drive thru person - who was great - and asked to speak to the manager as he told us that’s who got on. A different lead spoke with us because Hayden went on break. She was very pleasant and we explained the incident and I expressed how inappropriate that was handled given my husband was not being combative and only questioned what was not clear on the app. Customer service lacks a lot in areas of day to day and food service workers often get the least consideration from people - I get it, some days suck. But THAT kind of unwarranted response was uncalled for.

Food was great but the general manager home wouldn't give me her name was a complete and utter jerk. And I wasn't the only person she was like that with in line. This isn't the first time that this general manager of the whole store has acted like this. Only reason we go to this McDonald's is because it's the only one that has fresh food and when the general manager isn't here the atmosphere is oh so pleasant. I think McDonald's should at least talk to this lady about her demeanor and to use a little decorum when she speaks to people especially customers. But at this point we all know it is what it is in McDonald's will not do anything about it. Or at least whomever owns this McDonald's will not do anything about it.