McDonald's Menu Prices at 705 S Cumberland St ★3.4 (2992)

While the McDonald’s on Cumberland has much better quality of food than the Main St. location, the service and evening shift management is extremely poor. Their attitudes are the worst and they definitely don’t understand how to analyze sales data, inventory levels, supplier lead times to predict demand. No matter what you order, they always “ask you to pull up.” Which I typically don’t mind waiting for freshly made food. However, to wait in line 15 minutes before your order is taken, then get pulled up, only to have a problem with your order is completely unacceptable. I ordered a double quarter pounder, get home and only have eighth of a quarter pounder. They are a chronic disappointment.

Everything about this McDonalds is really nice and it would be 10x better if they got rid of the girl at the second window with black hair and piercings all on her face and where's the same two jackets everyday either red or black .. she constantly has a attitude everyday I go and I much rather see the Latino lady then her because she ruins the whole experience.. acting like she rather be dead the hand somebody a bag and drink oh and you want ketchup "ugh" that's a out of her pay grade it seems . Customer service is what keeps a business and customers happy and she definitely didn't get that memo

My husband Waited 42 minutes for my food had to go inside and he asked the people why it’s taking so long to get my food and they just shrugged and didn’t answer him so he went through drive-through again and finally got my food!

Ordered through the app and picked up through the drive thru. After getting home realized half my order was wrong. Contacted the restaurant and they refused to refund or allow me to send photos of the wrong order for proof and instead wanted me to drive back 30+ minutes to get a refund over a mistake THEY made. I normally would let something like this go as people make mistakes and these are first world problems, however I didn’t appreciate being spoken to as if I was in the wrong. If your restaurant made the mistake and I can provide solid proof then I shouldn’t be the one responsible to fix your mistake. I will take my business elsewhere and encourage others to do the same.

They're efficient and very busy too. Compared to most other McDonald's, incomparable better. How they remain friendly and nice is amazing, people think fast food means instantaneous, these young people work so hard, with a smile too. It's always busy, but rarely any wait. It's a well managed operation.