McDonald's Menu Prices at 1800 E 8th St ★3.7 (1321)

Despite being busy, they still do their best to get food out quickly for everyone 👍 if maybe management can schedule more people? When I was here, I saw quite a few people getting visibly upset because they had to wait too long for someone to take their orders at the counter.

McDonalds 8th street in odessa is the WORST. Their customer service is complete shit and they "Do not give refunds on online orders through their app." I ordered through their mobile app somewhere around 7 or 730 am Wednesday February 11, 2026. I got there and waited for 15 minutes inside at the counter and nobody ever came to check on me or anything. I left without my order and called 3 times today February 12, 2026. First call was never answered. I called later and no answer so I followed up by calling again right after for them to answer it in seconds. They then proceeded to tell me that they would let me talk to their boss and left me sitting on the counter. I hung up and called back for them to answer and tell me that they "can not refund items ordered off their app." I worked customer service for over 3 years and would definitely NOT treat my customers like this. Corporate needs to do something to get this location under control.

Went to the drive thru and ordered a number 7 with a cappuccino to drink. I was only given one burrito and my cup was only halfway full. If I am going to be charged $5 for a small cappuccino at least fill up the cup.

Worst Customer Service Ever. I placed my simple order, kids meal with chicken nuggets, drink, apple slices and an extra order or nuggets. - I get to the 1st windows no one's there to take my payment so I move on to the 2nd window. The young lady there thinks I'm heading her my money to give her as a tip, which I explain no, that I'm trying to pay for my order. She than hands me my order and closes windows right away, but I check my order and there's no apple slices or extra order of nuggets. So when she opens the window wondering why I haven't left I told her about my missing items. I pay her for the missing items since they didn't charge me, so that's fine. Than gives me a bag, receipts and apple slices closes window again before I can check my bag, to which it had large order of FRIES!!! instead of the nuggets!!! I'm there waiting for them to open the window, but had to hunk my horn cause they didn't bother coming to the window. Once they do, I tell them, they charge for the extra order of nuggets but gave FRIES! the guy at the window said ok OK fine, than closes the window, than the manager comes to the window gives me the nuggets and didn't say a word, not even am opology. To which I tell her, it be nice if you and your employees pay attention to your customers, to which she replied, we're only humans and you don't need to get upset just for an order of nuggets. Obviously she missed the whole point!! Is not just an order of nuggets, is having to go through so many loops and back and forth just to get my order right. When I noticed that the young lady at the window had difficulty with English I even talk to her in Spanish, and even at that got my order wrong!! So why not hired competent employees that can actually get the orders right, know about customer service and care about their jobs and not just getting pay for lame work performance!!

I placed an order and had choose to pick it up on the curbside. I received a notification saying it was coming. I waited for over 20 minutes then I decided to call and see what was going on with my order. When I called the store the lady that answered said that their doors are closed and I had to pick it up on the drive thru. I checked the mobile app and it stated that curbside was to closed at 6:30pm. I got here at 6:04pm waited over 20 minutes and they couldn’t even came outside to let me know. I called back a second time and told the same lady that I was calling for the Curbside order I wanted to see if I could just pick up at window because drive thru was packed she then dropped my call. I got on the drive thru and its been about 45 minutes now. This is not professional people are waiting out here for orders and then trying to figure it out I get my called dropped. I honestly would’ve left and not pick up my order but my son been waiting on this all day only for him I waited all This time. I have attached screenshot of my order being placed and trying to pick up and the website closing at 6:30pm! This is ridiculous. I am now at the drive thru struggling to get my order since it’s marked as picked up!!