McDonald's Menu Prices at 3403 S 31st St ★3.4 (2539)

They keep the establishment freezing cold and by the time you get your food it matches the atmosphere. The manager is nonchalant and when employees “try” (we will use try lightly) to ring up customers at the register she tells them to hurry and go to the back to work, even with a line of people at the register. GOOD FREAKING LUCK trying to get them to bring you condiments, straws, or napkins to the table. You’ll have to get up and get them, which isnt an issue, but you’ll have to wait 10-15 mins for anyone to acknowledge that you are there. The establishment definitely needs reevaluating. There no reason my food should take forever to get out to the table and it isnt fresh…

Worst McDonald's, period. 2 separate times on different days, at different times, outside of the normal busy time, I ordered on the mobile app and they cleared my order and never brought out my food. Had to go in the store and ask for my food. 1 time they told me to just go directly to the drive thru window and say that I didn't get my order. The next time I did that the lady went off on me. Management here this most recent visit just stood there and did nothing while my food was cold and already ready. Still had to wait an additional 10 minutes just to get the management to actually give me the opportunity to tell them I never got my food and they cleared it from the app. Frappe machine is ALWAYS broken every time I have gone.

I placed a curbside order for breakfast at 10am, the app tells me to go inside ( why offer the option for curbside? Was not prepared ) go inside anyways and all employees were hidden in the back avoiding eye contact from the entirely full lobby of customers. I was able to eventually grab an employees attention that was handing out curbside orders and all she could tell me is the order is still staged (??).. I wait some time longer and customers that ordered in the lobby after I arrived were already getting their orders. I speak to another employee and she asks me if I'm three other orders numbers that I wasn't. I pull out my phone and show the order number and receipt all in the app. She goes back and tells me it's still in "staging" and starts walking away? Excuse me I work with my hands not in entry level fast food work and I know what it means to stage something, but I have no idea what your personal McDonald's walkie talkie lingo for order statuses are, I asked her what does that mean to me because I paid for my food, already stepped out of my car for a curbside order, and the app is telling me to relax and enjoy my food will be out shortly and I wasnt relaxing or enjoying? She then blew my mind and pulled the bag out from behind a wall leading to the drive through and I saw my whole receipt with my name on it, and she said "it's still in staging". Okay I ordered this 30 minutes ago - through the app. It already came out of my American express card it's still in my history ( 12am now ), I tell her I paid for my food I have proof while openly showing her my phone, and you're just holding the food in front of my face can I atleast get a refund? She said I'll get a refund automatically if they never get the money, except the thing is they already got my money?? I asked for her name and she told me "my name is Queenie I'm the manager" and I was in complete disbelief the manager of this place was being this dismissive to me and made me wait for 30 of my own free time minutes to literally point blank get robbed, they took my money and dangled the food in front of me when I've been sitting there for that long, I was not going to wait any longer for them to "get my payment"? or whatever? So I just left, the place was packed and I already lost half an hour of my time and 10 bucks. While I was walking out I could hear the manager "Queenie" laughing at me, it's so crazy. I just want my 10 bucks back and yeah - never go to the McDonald's on 31st st. Don't bother with the automated response by owner I'm already contacting corporate.

Absolutely atrocious I can smell wrongdoing from a mile a way and bad management and they need a new morning time manager. So either the guy at the register broke his system or they didn't wanna try. I try to give people the benefit of the doubt but I only have so much patience. They first up couldn't find my mobile order saying it didn't register then, then tried to tell me it was wrong location, then they told me they'd give me my order as my mobile order was fine and they charged my card, then told me they couldn't give me my order. All the while they told me the manager was gonna look it up, but Instead of doing her job was goofing of in the parking lot. Instead she sent the car hop to me 3 times. Either their pulling fraud or they're just not wanting to do their job. Your telling me my order out of everyone one didn't work?! All good I better get my refund cause they didn't even wanna print me a receipt. Not to mention the car hop tries to tell me my money was lost in cyberspace. You can't make this up, it's laughable. *** So not even an hour later my money is back on my card so it had to be the cashier pressing wrong buttons at the back." Next time don't tell me your gonna send the manager and don't until after it's almost all said and done. Will never stop here again.

Ordered on the app at 1:58 p.m. order was ready in 5 minutes. The burger was hot juicy and Delicious and the fries must have just came out of the hot oil fantastic the drink was cold clean and crisp as usual. Restaurant with clean as a whist. The employee I encountered was friendly five star experience all the way around.