McDonald's Menu Prices at 4137 East Pony Express Pkwy ★2.6 (1062)

After waiting over 25 minutes in the so-called waiting area because they allegedly “didn’t have nuggets,” I got home only to discover something unbelievable: after all that time, my $13 burger didn’t even have a bun. How does a restaurant mess up something this basic? This level of incompetence is astonishing. It’s almost as if no one at this location is paying attention to anything. Truly one of the most careless and embarrassing experiences I’ve ever had at a McDonald’s.

Ive never had problems with the food, but they take FOREVER to get you your food. Every time I go it take so long. My husband went today and waited 25 minutes. Its also always so busy and im sure its because of how long it takes to serve people their orders. At this point id rather drive all the way to saratoga then to go here which is 5 minutes from my house

Sad! This place seems brand new. They are busy even at 9pm. We sat in the drive through waiting to order for almost 10 min. Other cars seemed to go around us in the other lanes and we were told to just hold tight we’ll be right with you. Finally we ordered. The gal taking the order didn’t get it at first but eventually was able to get our items. The drive through was impersonal. Gave us it drives and had us pull forward. We did that pretty fast and then waited. We finally got it did all piled in to one big bag. Which is heard to go through. We left to where we are staying in there area for the day and sadly realized that we were missing items and that the fries were half full and had almost no salt. I realize this is fast food and a McDonalds yall but being that going to McDonalds is a rare treat I expected more and maybe too much?!?! :(

Came through and our smoothies were not full and when we asked for it to be fixed the kid said "sorry, that's how the machine makes it..." like I have never been to a mcdonalds before. So unless something changed... will never order smoothies again from mcdonalds. Terrible service. And over $20 for these, they were watery and gross as well...

I don’t have many high hopes for a McDonalds but sometimes your son wants a happy meal so you go... This is the slowest “fast food” I have ever been to. I’m chilling in the drive thru and it’s been 30 minutes and I’m not even to the window yet. If I wouldn’t have already promised him a happy meal I’d leave but since I’ve paid on the app and since I promised here we sit….. stay tuned for accuracy and a total time in drive thru…. Total 32 minutes, cold fries, worker who said nothing to me at the window except for “I know crazy huh” when I told him it was a half hour. but a happy boy I guess….