McDonald's Menu Prices at 5400 S 3900 W ★3.1 (2556)

Anytime I ask for my food fresh they have an attitude. 90% of the time they don’t even make it fresh. I ask for extra sauce (god forbid) and it’s the end of the world. Fries are never full. Jesus’s sister in the back window is always super kind. But whoever you have presenting has an attitude problem. I come here for food not sass. With the amount of money I spend here you guys will be taking a huge loss by me going elsewhere. 2 stars because I like the food when it’s actually cooked fresh.

I am writing to report a very concerning experience I had at your location during a recent visit. I was working at the time and sitting in my car with my client when this incident occurred. I redeemed a free McChicken through the app and ordered two Hot ’N Spicy sandwiches (no mayo, add cheese) and a McDouble with no pickles. While checking my order, I noticed that the McChicken I had redeemed was missing. I brought this to the attention of the employee at the drive-thru window and was told it would cost an additional $2.16. I showed my receipt to explain that the item had already been redeemed. At this point, a short Hispanic female employee with braces and blonde hair became argumentative. The interaction escalated unnecessarily, and the drive-thru window was shut in my face. I felt intimidated, especially as multiple employees became involved, making the situation feel hostile. What is most concerning is that the manager on duty witnessed this interaction and did not intervene, de-escalate the situation, or correct the employees’ behavior. No customer—especially one who is working and accompanied by a client—should feel threatened or disrespected in this manner. This behavior is unacceptable and raises serious concerns about employee conduct, customer safety, and management oversight. I am requesting that this incident be reviewed, addressed appropriately, and that corrective action be taken to prevent this from happening again.

As a West Valley native I quite literally grew up going to this location. Recently had a little error where I had points to redeem a free ice cream cone but had multiple other desserts in my order. My ice cream cone was forgotten BUT the cookies were all fresh, soda crisp as always and customer service was friendly per usual. Ricardo, the manager, was apologetic and quick to make it right! Going above and beyond, I’m so grateful!

How do you get “Diet Coke” from “Dr pepper”??! I hate this place, better to just go to Wendy’s or the McDonald’s on airport road (even though they’re slow). This one has also gotten into the habit of having every single car pull up to the side even if there is no line and you’re just waiting for two minutes.

We waited for quite some time in line at the drive threw. Then finally got to the girl taking our order. She kept having us wait, and then talking to someone else, and then having yo reset our order. After literally the 3rd time we decided to just go inside. We went inside, ordered it took anothet half an hour, they gave my son cheeseburger with pickles but he asked for no pickles. They also gave me a big Mac, but I ordered a quarter pounder. I drove back and asked for a refund for the whole meal. The lady said she would refund my quarter pounder, but not the whole meal. I live roughly 15 minutes away. I had already wasted a whole hour inside of the mcdonalds before I got home, but she wasn't having it. I gave het the food that I dodnt order, didnt get my refund and left. Take my 15 bucks mcdonalds. Ill will do my very best to avoid eating at your establishments in the future.