McDonald's Menu Prices at 1896 E 9400 S ★3.4 (1007)

I’ve never had a hot frie from this place. Ever. We come for the 5star play place. We order minimal food, it’s super disappointing. Would love if the local manager would get on this place because it would be a 10 for little kids if it had hot food.

For months I’ve held back writing a review on matters that affects me as a customer: - on Jan 1 around noon was my patience ran out. There is this Mexican lady manger who never smiles and rude. Few times she herself give me wrong order. My orders are usually standard 2 triple cheese burger plain, sometimes double cheese burger but always plain. I make sure to repeat that few times whenever I order as I almost half the time got normal burgers instead. I visit at least once or twice a week. She took my order of a Mcvalue double cheeseburger plain and a large fries. But she said the mcvalue double cheeseburger is $5 and I pointed on the advertising board it’s $3+ not $5. She grumpily key in my orders. I reminded her for 2nd time to make it plain. When the order came there’s only a normal cheeseburger inside. As she had walked off, I told the other male manager at the counter that there’s no fries inside and I ordered plain. She came out and rudely stare at me and loudly say I didn’t order fries! I showed my receipt which clearly state I paid for fries. They took away my receipt I think it’s no 297. Came back with fries and plain double cheeseburger in a scowl not an apology for her mistake and treating me like I am getting free food and an inconvenience. The order process and entire scene was witnessed by an older lady who looks like a runner/cleaner who was standing next to me and customer queue behind me. She and the male manager did apologize on her behalf when I asked who is she as I can’t see a badge to identify her name. For a manager to set such a bad example and experience is atrocious. - I agree with other reviews half the time to get orders wrong and cold fries, few times I paid for large fries but when I got home it’s medium or only filled halfway.

Lost my kid again, in the ball pit at the McDonald’s in Sandy, Utah and started to question everything I knew about parenting and gravity. The ball pit is like entering the Labyrinth, you almost have to take LSD just to find your way out of there! I yelled his name for 15 minutes while other kids stared at me like I was an unpaid clown on break. Not far off, to be honest. Right when panic set in, I took a bite of a Spicy Sausage McMuffin and suddenly remembered what peace felt like. That warm, greasy hug of spicy sausage and fake cheese brought me back from the edge of insanity. Eventually a kid popped out of the pit with my son’s shoe and a fry stuck to his forehead, so I figured he was still alive in there. Five stars for emotional support breakfast sandwiches.

This location used to be the tops, but now they are SO SLOW, and it takes forever to get your food. Even when I order in the app, pay for it, then click "I'm already here" before I leave the house, I still get asked to park and wait, usually for 5-10 minutes. Edit. I went and tried this location again. The chicken sandwiches had hard, dry chicken with virtually no sauce. My daughter, who LOVES quarter pounders, said her quarter pounder was dry and gross. This location USED to have a manager that kept this place running as smooth as could be, it's sad to see what this has now become.

To anyone reading this - find another McDonalds location to visit because something is seriously broken with this place. Foolishly I go here often because the location is ideal. However, over half the time there is something wrong with my order; ranging from items missing, food being below room temp and unsafe to eat, or the wrong items all together. Just today, I got home and found out a breakfast sandwich was missing from my regular order. This is only 3 weeks after management insisted that they were working on improving service. It was not busy, there was no line at the drive through. I should have double checked, so I guess that's my own fault. But I'll look for another place to grab quick breakfast sandwiches that doesn't require me to audit even the most basic action of customer service.