McDonald's Menu Prices at 1401 22nd St ★3.2 (1263)

The drive-thru was busy so I decided to go in, I’m glad I did. The kiosks were full and an employee immediately asked to take my order. She was so nice. I sat down and was amazed at how nice and clean the restaurant was. She brought out some food to another customer and she said my quarter pounder would be right up. When she brought it out, she was just so nice, I appreciate the good attitude and the friendly service. My food was delicious and I will be eating here again.

I placed a mobile order online and received confirmation that my order was received via email. I selected the option to pick up the order at the counter inside. Once my husband arrived at the counter, he gave the older lady at the counter all the info needed from the emailed confirmation. After going back and forth a few times, a younger gentleman came to the counter to assist but he was no help either. They finally stated that they couldn't find my order. So, my husband was told to just cancel the order. He told the same lady above that he didn't place the order. I'm just picking it up. By this point,  his low blood sugar was starting to get the best of him and he had to leave. Thankfully, we live within a mile of the restaurant and he made it home safely. My husband told me that he felt like a second class citizen as if he was trying to get over on them. Please refund the amount back to my debit card. Thanks. What ever happened to good customer service?!

They completely understood the attachment at this McDonald's on 10/7/25 at 530 pm. I ordered online and after waiting a couple mins in front with no interaction.. I got my food it was hot. I was surprised. The fries was hot. I was amazed. This is the best McDonald's I had. I will visit again to see if that's the way they roll or I got lucky. Good job manager and crew

Horrible customer service. Stood at register, cashier came up, didn’t look at me just pinched some numbers and walked away. Finally after a few minutes, I did my order through the kiosk. Much more pleasant than the employees. Maybe get rid of these employees and just have kiosk take order and make food. Very sad.

Service is horrible, they make you feel like a bother for showing up. Slowest drive through I've been to with no ability to manage the two lane setup they have. Items are regularly wrong and the workers don't even offer to fix. Last trip, ordered the 2c - double quarter pounder. They make me park to wait and bring out a 2b -qpc with bacon. The lady asks me what I got, told her 2c double qpc. She says here's a 2b qpc with bacon and walks away. Fries are always cold and rubbery, pay with cc as they never have change for anything larger than a $1 bill. I get it, it's mcdonalds so not expecting extravagance but would be nice to get the right order, a minimum level of customer service and fries that weren't cooked yesterday. Absolute disgrace for a mcdonalds - if corporate is looking to cut some fat, this would be #1 in the tidewater area to close.