McDonald's Menu Prices at 11445 James Madison Hwy ★3 (1824)

23 minutes for mediocre fast food. We waited at the register for 5 minutes with no service. That should have been our clue to leave. We ordered 2 cheeseburgers, a happy meal and a coke from a kiosk. One other family ordered ahead of us. As we waited 5 other orders came in and the drive thru curbside slots filled up with another 6 cars. We all waited. I finally went to the counter where I was ignored for another 5 minutes before the manager asked my number. She "found" our happy meal with the ticket on it and commenced to gather our meal. The burgers were cold and the buns hard. Of course. I don't know what happens to get an establishment 20+ minutes behind. But there was no explanation or apology. I love McDonalds, and travel the East Coast for work and have never been to a McDonalds this bad. I won't be back to this one.

Order online and got through the line quickly. At the window, they asked me to take a carside spot while I waited for them to finish up my order. After thirty minutes, one of the staff came out to my car and asked why I was in a carsode spot without an order. I told them I was told to wait here from the window, and they took my order details again. I had been waiting for thirty minutes at this point and then fifteen minutes later, the staff member came back out and handed me what equates to half my order. She also explained that they were closed, even though they close at eleven o'clock, I had arrived at nine thirty and it was then ten fifteen. I got home with what they gave me, noticeably missing items and when I opened my sandwhich, it wasnt even the whole thing. I come to this McDonald's maybe once a month and it gets worse every time. The worst part is, you can't even get a refund through the app.

This morning, they didn't have a manager on duty and it was utter chaos with the exception of a couple of very lovely and friendly ladies named Josephine and Rita. Apparently, the manager on duty has a medical emergency and had to leave. They can't operate the dining area without a manager and it was extremely busy both at the drive through and the dining room. Apparently, one was coming but it would be a while until they arrived so they closed the dining area. They told Josephine to keep the stored locked up but she kept taking care of her customers by opening the door, explaining the situation, verbally taking orders by memory and being so friendly and sweet to everyone! This wonderful lady showed professionalism at its finest. She was extremely friendly, had a genuine smile and she went beyond the call of duty! She stayed beyond her time and she made sure her customers coming to the door were taken care of taking their orders by memory even though they weren't allowed in the building. Rita was taking control of the kitchen, taking care of everything to include the drive through. She was calm and very orderly and she looked like a maestro leading an orchestra. Exactly how someone who should be a manger should be. She literally was controlling everything and she did a phenomenal job at it! It was amazing to see this type of leadership from both of these lovely ladies. I will definitely come back after seeing this!

I haven't stopped at this McDonald's in a long time. I cannot begin to describe how awful it is now. First of all let's start with waiting over thirty minutes for an order we placed online 10 minutes before we arrived, a small order at that. We went to use the facilities while we waited on our order. Trash. Literally like 20 flies in the women's restroom, one stall was occupied the other covered in all different shades of fecal matter, smeared on the seat, the side of the seat, the bottom of the bowl. Water puddles everywhere which is absolutely McDonald's fault, not the employees fault because of the placement of the hand dryer and no paper towels, a fall hazard and also disgusting. The aroma of someone else's digested food that didn't quite make it to the bowl apparently, did make it to the gas station side and floated on into the restaurant. Being overcome by the safety hazards and absolute house of horrors, poop edition we exited expeditiously and tried the men's room which you guessed it just as foul. After finally getting our food it was missing a 10 piece chicken nugget. Which doesn't surprise me there were several other people waiting just as long as us probably because the manager was outside chain smoking cigarettes chit chatting, another employee reeked of marijuana which cool but maybe save it for after work or don't smoke so much of it you are wheel chair bound. This was almost an hour long event from start to finish. We wanted fast food, we could have spent our money in a sit down restaurant for all that grief and would have if we knew we would have to wait 3-5 business days for our food. The other employees working were nice, attentive, but they can't do it alone, the manager should be in there helping not outside blowing cigarette smoke into the entrance doors, though I almost appreciated the cigarette smoke it somewhat covered the smell of the bathroom.

All I ordered was a cheeseburger and a Fri the fries were way over cooked and the burger had wayyyy to much seasoning and pepper and salt I tried to call the number to let them know and of course it doesn’t even go to a working phone