McDonald's Menu Prices at 1131 W Mercury Blvd ★3.2 (3051)

I placed an order in the McDonald’s app and came in to pick it up. My visit was on March 6 at 8:10 PM. When I arrived, I stood at the register and was not greeted. Several employees, including management, walked past me without acknowledging me. I ended up waiting about 25 minutes for a very small order. While waiting, I witnessed employees go outside and then come back inside and get directly on the food prep line without properly washing their hands. I also saw the same employees who were preparing my food digging in their pockets with gloves on, texting on their phones, and then continuing to prepare food. Food safety clearly is not taken seriously at this location. Because of what I witnessed, I refused to accept the food once it was ready. I did not feel comfortable eating food that had been prepared under those conditions. I then had to go to another non-McDonald’s establishment in order to get dinner for the night. I also contacted corporate and spoke with management regarding a refund. I was told that I would have to wait for a call from the franchise owners in order to have a refund processed. I asked what would happen if I missed the call and whether my refund would still be issued. I was told that it is required to speak with someone directly in order for a refund to be processed. Overall, this place is horrible, does not follow proper food safety practices, and the manager is far too soft-spoken to be effectively directing the young staff. ⸻ If you’d like, I can also make a more “corporate complaint” version that usually gets faster responses or refunds from companies.

I ordered two Large Caramel Iced Coffees with extra caramel drizzle. When I received them, they were extremely light in color and completely missing the drizzle. After I politely mentioned this, the staff did not remake the drinks. Instead, they poured caramel into the bottom of the cups, leaving the drinks looking watered down, with all the caramel pooled at the base. This is not what I ordered, and the drinks tasted terrible. As a pregnant customer, this was very frustrating — I paid extra for a product that was not delivered and was handled poorly when I raised the concern. Mistakes happen, but they should be corrected by remaking the order properly.

Don't order the sausage burrito if you're hungry. The one I receive was thin as a breadstick. The cook did not fill it well so most of it was bunched tortilla on the edges. It also stuck to the wrapper, so as I peeled it away from the wrapper it was tearing. I couldn't even open it to put the picante sauce on it because part of it was stuck together so I had to apply drops of the sauce inside the little openings. Don't waste your money. Go to Burger King instead. Their Jr. Burrito is better than McDonald's and it cost about the same price. It's small but they pack it. Sonic also has a great ultimate meat and cheese burrito. McDonald's should be ashamed of themselves for offering customers an item so unsatisfying. First and last time I will buy a burrito from this restaurant.

It’s December 30,2025 at 3:20 Girl at the second window had a major attitude! Attempted to hand me multiple drinks without a drink tray the told me to have a nice day forgetting parts of my meal. When I told her I need my happy meal she “I know” real sassy like.. maybe it’s best to have her flipping the burgers or making sure the lobby clean because her customer service skills are way below average

This review isn't from me eating there. Unfortunately, I had to witness someone asking for a refund, because he noticed the food workers weren't wearing gloves while preparing the food. The young lady who was preparing his order, dismissed his concern about them not wearing gloves while touching the food!!